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- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join a leading commercial vehicle company in Hounslow, London.
- Benefits: Competitive salary, 25 holidays, pension scheme, and commute allowance.
- Why this job: Make a real impact by improving operational efficiency and customer service.
- Qualifications: Bachelor’s degree in engineering, hands-on vehicle systems knowledge, and technical writing skills.
- Other info: Dynamic role with opportunities for travel and cross-functional collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.
Working location: Hounslow, London
Key responsibilities:
- Provide hands-on support during vehicle fault investigations, both remotely and onsite.
- Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
- Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
- Develop and update technical SOPs and service workflows.
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
- Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
- Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
- Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.
Your profile:
- Bachelor’s degree or equivalent in an engineering-related discipline.
- Working proficiency in English (company language); Mandarin preferred but not mandatory.
- Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
- Skilled in technical writing and documentation management.
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
- Self-motivated, curious, and capable of working independently with minimal supervision.
- Willingness to travel for onsite customer or field team support.
- Has right-to-work in the UK.
We offer:
- Performance and experience based competitive remuneration.
- 25 holidays + public holidays.
- Scottish Widow workplace pension.
- Commute allowance.
- Salary sacrifice car scheme.
Aftersales Technical Operations Engineer - Commercial Vehicle employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer - Commercial Vehicle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to aftersales technical operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like technical reports or dashboards you've created. This will help demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Aftersales Technical Operations Engineer - Commercial Vehicle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Technical Operations Engineer role. Highlight your experience with defect tracking, technical writing, and any hands-on support you've provided in the past. We want to see how your skills align with what we're looking for!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your proficiency in data tools like Excel and Power BI, and if you’ve got any coding experience, let us know. This role is all about optimising processes, so we want to see your tech-savvy side.
Be Clear and Concise: When drafting your application, clarity is key. Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BYD Europe
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of vehicle systems, especially mechanical components and EV technologies. Be ready to discuss specific examples from your experience that demonstrate your hands-on understanding.
✨Show Off Your Documentation Skills
Since technical writing is key for this role, prepare to showcase your ability to draft and edit technical documents. Bring samples of your previous work or be ready to discuss how you've created SOPs or service bulletins in the past.
✨Be Data Savvy
Familiarise yourself with data tools like Excel and Power BI. You might be asked about how you've used these tools to track defects or create reports, so have some examples ready to share.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Think of instances where you've successfully collaborated with engineering, sales, or customer teams, and be prepared to discuss how you ensured smooth service delivery.
