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- Tasks: Lead Denza's After Sales operations and build a service partner network in the UK.
- Company: Join Denza, a premium EV brand from BYD, the world's largest electrified car manufacturer.
- Benefits: Enjoy competitive pay, 25 days holiday, free parking, and team-building events.
- Why this job: Shape the customer experience of a new EV brand while driving sustainability in transportation.
- Qualifications: 10 years in automotive After Sales, strong communication skills, and a valid UK driver’s license required.
- Other info: Opportunity to travel within the UK and internationally, with a hands-on approach to project management.
The predicted salary is between 36000 - 60000 £ per year.
Denza is the new brand from BYD, the world's largest manufacturer of electrified cars, headquartered in Shenzhen (China). As Denza enters the UK market, we are seeking a passionate and hands-on After-Sales Manager for the United Kingdom to support the successful market entry and long-term positioning of the brand.
In this role, you will take the lead in establishing Denza’s After Sales operations in the UK, acting as a key project manager and interface between Denza and the existing BYD After Sales and network development organisation. You will be responsible for building a robust service partner network, ensuring full-service readiness at launch, and overseeing key aftersales projects in close collaboration with internal stakeholders and external partners.
This position offers the unique opportunity to help shape the customer experience of a premium EV brand from the ground up, while leveraging the infrastructure and know-how of BYD, one of the world’s leading new energy vehicle manufacturers. You will report directly to the UK head of after-sales.
Working location: Uxbridge, London
Key Objectives & Responsibilities:
- Establish and manage Denza’s After Sales operations in the UK in strong cooperation with the network team
- Act as the primary liaison between Denza and BYD's After Sales teams
- Develop and manage a high-quality service partner network
- Ensure full service readiness for market launch and beyond
- Drive and manage cross-functional aftersales projects in close collaboration with BYD’s existing After Sales Organisation
Required Skills, Qualifications, and Experience:
- Strong experience in automotive After Sales operations and project management
- Excellent stakeholder management and communication skills
- Familiarity with the UK automotive service standards and dealer/service network structures
- Hands-on mentality with a structured, solution-oriented approach
- Fluency in English (spoken and written)
- Willingness to travel within the UK and to international locations (approx. 50% travel)
- Valid UK driver’s license required
- Several years of relevant professional experience, preferably around 10 years
- Has right to work in the UK
We offer:
- Performance and experience-based competitive remuneration
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- On-site free parking
- Commute allowance
- Department & company wide teambuilding events
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy
We are looking for a candidate with strong automotive After Sales experience, an entrepreneurial mindset, and the ability to build bridges between global and local teams in a fast-moving environment.
After Sales Manager for Denza UK employer: BYD Europe
Contact Detail:
BYD Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager for Denza UK
✨Tip Number 1
Familiarise yourself with Denza and BYD's brand values and mission. Understanding their approach to electrification and customer experience will help you align your vision with theirs during interviews.
✨Tip Number 2
Network with professionals in the automotive after-sales sector, especially those with experience in electric vehicles. Attend industry events or join relevant online forums to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed after-sales operations or projects in the past. Highlight your hands-on approach and problem-solving skills, as these are crucial for the role.
✨Tip Number 4
Research the UK automotive service standards and dealer networks thoroughly. Being well-versed in these areas will demonstrate your commitment and readiness to establish Denza’s operations effectively.
We think you need these skills to ace After Sales Manager for Denza UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive After Sales operations and project management. Use specific examples that demonstrate your stakeholder management skills and familiarity with UK automotive service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your hands-on mentality. Explain how your entrepreneurial mindset aligns with Denza's goals and how you can contribute to their market entry in the UK.
Highlight Relevant Experience: In your application, emphasise any previous roles where you established or managed after-sales operations. Mention any successful projects you've led that required collaboration with internal and external stakeholders.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with diverse teams or stakeholders in past positions. This will demonstrate your ability to act as a liaison between Denza and BYD’s After Sales teams.
How to prepare for a job interview at BYD Europe
✨Know Your After-Sales Operations
Make sure you have a solid understanding of after-sales operations in the automotive industry. Be prepared to discuss your previous experiences and how they relate to establishing and managing after-sales services, especially in a new market like the UK.
✨Showcase Your Project Management Skills
As this role involves project management, be ready to share specific examples of projects you've led in the past. Highlight your ability to manage cross-functional teams and ensure successful outcomes, particularly in high-pressure situations.
✨Demonstrate Stakeholder Management Expertise
This position requires excellent communication and stakeholder management skills. Prepare to discuss how you've effectively liaised between different teams or partners in previous roles, and how you plan to do the same for Denza and BYD.
✨Emphasise Your Hands-On Approach
Denza is looking for someone with a hands-on mentality. Be ready to explain how you tackle challenges directly and provide examples of how your structured, solution-oriented approach has led to successful outcomes in your past roles.
