At a Glance
- Tasks: Manage IT support tickets, automate workflows, and troubleshoot tech issues.
- Company: Join Cape.io, a global leader in Intelligent Campaign Automation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative culture with a focus on creativity and continuous improvement.
- Why this job: Be part of a team transforming the advertising industry with innovative tech.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 40500 - 49500 £ per year.
Administer business applications, manage devices, and automate IT workflows.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it. We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence. Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
What will you do:
- Ticket Management: Own and manage the support ticket queue end-to-end, prioritising and resolving basic to complex issues.
- MDM & Device Management: Administer Jamf Pro and ManageEngine Endpoint Central for macOS/iOS and Windows device fleets, including enrolment, configuration profiles, and app deployment.
- Application & Workflow Administration: Administer core business applications including Google Workspace, Google Cloud Platform, Atlassian (Jira, Confluence), and Zendesk, supporting configuration, permissions, and process design.
- Process Automation & AI: Identify repetitive or manual IT processes and build automated workflows using AI tools and scripting to reduce operational overhead.
- User Account & Access Management: Own the onboarding/off-boarding lifecycle across Google Workspace, MDM, and business applications, ensuring access is provisioned and revoked correctly and securely.
- Service Request Fulfilment: Handle and resolve service requests from first-line support to more complex requests, working independently and knowing when to loop in the IT Manager.
- Incident Management: Log, triage, and drive incidents to resolution, ensuring timely fixes, clear root-cause documentation, and proactive communication with affected users.
- Training and Knowledge Sharing: Provide training and share knowledge with users and junior colleagues on IT tasks, tooling, and best practices.
- Troubleshooting: Diagnose and resolve complex technical issues across devices, applications, and infrastructure, escalating to the IT Manager only where necessary.
- User Assistance: Support users with day-to-day IT needs, from password resets and hardware maintenance to more involved application and access issues.
- Escalation: Act as the escalation point and know when to bring in the IT Manager or third-party vendors for the most complex issues.
- Customer Service: Maintain a high standard of customer service and clear communication with users across all levels of the business.
- Out of hours working: Certain IT projects and activities may need to be carried out outside normal business hours to avoid disrupting day-to-day operations.
- Documentation: Create and maintain clear documentation for processes, common issues, and configurations across MDM, applications, and infrastructure.
What will you bring:
- Experience in an IT support role, with a proven track record of operating as an experienced IT support engineer, including solid networking fundamentals.
- Hands-on and solid technical knowledge experience in Mac and Windows operating systems.
- Solid working experience with core business applications, in particular Google Workspace, Google Cloud Platform (admin console, security settings), Jamf Pro, ManageEngine Endpoint Central, ThreatDown (Malwarebytes), Atlassian and Zendesk.
- Excellent troubleshooting and problem-solving skills within Mac, Windows and enterprise IT environments.
- Proficiency with ITSM platforms like Zendesk, using them for ticketing, incident tracking, and workflow automation.
- A proactive, customer-first mindset, with strong written and verbal communication skills to support both technical and non-technical audiences.
- A genuine interest in using AI and automation to improve IT operations and workflows.
- Scripting experience for automating routine tasks and reporting; Python is a bonus but not essential.
- A meticulous approach to IT operations, ensuring precision and attention to detail in your work.
- A drive for continuous improvement — streamlining IT processes, reducing manual work, and being a strong team player alongside the IT Manager.
Our DNA:
- How we win: Move smart. Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.
- Define tomorrow: We're not here to meet expectations; we're here to reset them. Our mission demands unprecedented quality, security, and scale. When our name is on something, it's because it pushes the boundaries of what's possible. Excellence isn't our goal; it's our starting point.
- Be better together: Success multiplies when shared. We step up, dig in, and make things better for each other. This isn't about solo heroes; it's about collective achievement through open collaboration, fierce support, and low ego.
- Change what’s possible: Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We measure success not in features shipped, but in creative potential unlocked. We remove barriers between great minds and great work.
Ready to change what’s possible? Your next role is waiting.
IT Support Engineer London employer: Bycape
At Cape.io, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to innovate and excel. As an IT Support Engineer in London, you'll benefit from a supportive environment that encourages continuous learning and growth, alongside competitive compensation and the opportunity to work with cutting-edge technology in a global setting. Join us in redefining the advertising landscape while enjoying the unique advantages of being part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bycape values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bycape might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bycape!
✨Direct Apply to Bycape
Let's not forget to apply directly through the Bycape website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bycape.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bycape. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bycape
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
