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For Companies At a Glance
- Tasks: Deliver top-notch customer support via live chat and email, resolving inquiries efficiently.
- Company: Join a dynamic financial services company with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in client experiences while growing your skills in finance and tech.
- Qualifications: Diploma or above; relevant customer service experience and bilingual in English and Japanese.
- Other info: Exciting role with opportunities for personal growth and teamwork in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Deliver high-quality customer support via live chat and email channels;
- Maintain up-to-date knowledge of the company\’s platform and the broader financial market landscape;
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
- Understand customer needs and funnel valuable feedback to management;
- Actively identify and implement strategies to boost team productivity and service quality.
Requirements
- Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus;
- Relevant CS experience;
- Prior trading experience would be preferred;
- Proficient in oral and written communication in English and Japanese is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
- Confident in handling numbers and statistics;
- A strong inclination for the technology sector and a focus on personal and career development;
- Team player who is committed, self-driven, and responsive to client requests;
- Willingness to perform 5 days\’ shift work (onsite), including weekends & Public Holidays.
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Client Service Analyst (Japanese/English) employer: Bybit
Contact Detail:
Bybit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Analyst (Japanese/English)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their platform and the financial market. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills in both English and Japanese. Since you'll be dealing with clients in both languages, being confident and clear will set you apart from the competition.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've efficiently managed customer inquiries or resolved complaints. This will demonstrate your ability to handle the responsibilities of a Client Service Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Service Analyst (Japanese/English)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Analyst role. Highlight your relevant experience in customer service and any background in finance or trading that aligns with what we're looking for.
Show Off Your Language Skills: Since proficiency in English and Japanese is a must, don’t forget to showcase your language skills clearly. If you have any certifications or examples of using these languages in a professional setting, include them!
Demonstrate Your Tech Savvy: We love candidates who are comfortable with technology! Mention any relevant tools or platforms you've used in previous roles, especially if they relate to customer service or financial markets.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Bybit
✨Brush Up on Your Language Skills
Since the role requires proficiency in both English and Japanese, make sure to practice your language skills before the interview. Try to engage in conversations or write sample emails in both languages to demonstrate your fluency and confidence.
✨Know the Company Inside Out
Familiarise yourself with StudySmarter's platform and the financial market landscape. This will not only help you answer questions more effectively but also show your genuine interest in the company and its services.
✨Prepare for Customer Scenarios
Think of potential customer inquiries or complaints you might encounter in this role. Prepare responses that highlight your problem-solving skills and ability to provide high-quality support. Practising these scenarios can give you a real edge during the interview.
✨Show Your Team Spirit
As a Client Service Analyst, being a team player is crucial. Be ready to share examples of how you've collaborated with others in previous roles. Highlight your commitment to boosting team productivity and service quality, as this aligns perfectly with what the company is looking for.
