Store Account Manager

Store Account Manager

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to achieve sales targets and provide exceptional customer service.
  • Company: Join BY TERRY, a luxury beauty brand known for innovative skincare and makeup.
  • Benefits: Enjoy a creative work environment with opportunities for personal growth and development.
  • Why this job: Be part of a brand that empowers individuality and celebrates natural beauty every day.
  • Qualifications: No specific qualifications required; passion for beauty and teamwork is essential.
  • Other info: Flexible working hours with a monthly rota; dress code reflects the brand's image.

The predicted salary is between 28800 - 43200 £ per year.

Store Account Manager Harrods, Selfridges & John Lewis

To ensure that the counter achieves targets by driving the team. Duties including but not limited to:

  • Setting an example for the team.
  • Ensuring that all daily counter tasks are undertaken.
  • Figures completion – daily and weekly. Managing targets and their allocation.
  • Regular stock management, ensuring oos are minimal and to build a relationship with the instore buying to team to support this.
  • To ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary and to ensure products are displayed with current company guidelines.
  • Ensuring adequate counter cover by ensuring rotas are formatted.
  • Delegating duties to the team and following up that they have been performed correctly.
  • Mentoring the team
  • Assisting with training new product launches.
  • To ensure that an excellent level of customer service is always provided.
  • To actively traffic stop to build brand awareness and ensure that the team also do this.
  • To provide makeup and skincare consultations.
  • To book appointments and build ongoing client loyalty. This includes customer database building and communication.
  • To maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use.
  • To effectively manage transactions. Stores where required will provide necessary cash handling training.
  • To lead by example and be an active team member.
  • To always represent the BY Terry brand in the best possible way.

Sales.

  • To achieve sales targets as set by the company.
  • To achieve personally and ensure the team also achieve brand items per transaction (IPT) and average pound sale (A£S) expectations.
  • Currently set at:- IPT = 3. A£S – £150
  • To actively promote new launches and promotions.
  • To track team sales and feedback any sales information as required at the end of each day.
  • To coach the team to enable them to reach their targets.
  • To come up with new ideas for event promotions and work with the retail manager to execute these.

Dress code and image.

  • To represent the company whilst at work by wearing our products and dressing in the dress code of the store location. Items should be clean and well pressed with no faded colours. Dress code requirements are discussed further at your brand induction.

Working hours

Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work such additional hours as may be necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company.

The Company :

\\\”Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” – Terry de Gunzburg, Founder.

Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’.

Our commitment goes beyond luxury – it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences.

We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty.

With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders.

Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

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Contact Detail:

BY TERRY Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Store Account Manager

Tip Number 1

Familiarise yourself with BY TERRY's product range and brand ethos. Understanding their commitment to beauty and skincare will help you connect with the team and customers, showcasing your passion for the brand during interviews.

Tip Number 2

Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to achieve targets or improved customer service.

Tip Number 3

Showcase your ability to build relationships, both with customers and within a team. Prepare anecdotes that illustrate your experience in fostering client loyalty and collaborating effectively with colleagues.

Tip Number 4

Be ready to discuss innovative ideas for promotions or events that could drive sales. Research current trends in the beauty industry and think about how you can apply them to enhance the customer experience at BY TERRY.

We think you need these skills to ace Store Account Manager

Leadership Skills
Team Management
Sales Target Achievement
Customer Service Excellence
Stock Management
Training and Mentoring
Communication Skills
Event Promotion Planning
Cash Handling
Attention to Detail
Product Knowledge
Client Relationship Building
Time Management
Problem-Solving Skills
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet sales targets and manage stock effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of BY TERRY's brand values. Mention how your skills align with the role of Store Account Manager and provide examples of how you've successfully led teams in the past.

Highlight Customer Service Skills: Emphasise your experience in providing excellent customer service. Include any specific achievements or feedback from customers that illustrate your ability to build client loyalty and conduct consultations.

Showcase Team Leadership Experience: Detail your experience in mentoring and training team members. Provide examples of how you have motivated a team to achieve targets and how you have contributed to a positive work environment.

How to prepare for a job interview at BY TERRY

Know the Brand Inside Out

Before your interview, make sure you research BY TERRY thoroughly. Understand their products, values, and what sets them apart in the beauty industry. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.

Showcase Your Leadership Skills

As a Store Account Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, delegated tasks, and mentored others. Highlight your ability to inspire and motivate your team to achieve targets.

Demonstrate Customer Service Excellence

Customer service is key in this role. Be ready to discuss how you've provided exceptional service in previous positions. Share specific examples of how you've built customer loyalty and handled challenging situations with grace.

Dress to Impress

Since the role involves representing the brand, ensure you dress appropriately for the interview. Wear something that reflects the company's style and values, showcasing your understanding of the importance of image in the beauty industry.

Store Account Manager
BY TERRY
Location: London

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