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- Tasks: Support customer service and assist in digital marketing campaigns.
- Company: Join BY TERRY, a luxury beauty brand known for innovative skincare and makeup.
- Benefits: Enjoy a competitive salary, creative work environment, and opportunities for growth.
- Why this job: Be part of a team redefining beauty standards while gaining hands-on experience in marketing.
- Qualifications: Passion for beauty and digital marketing; strong communication skills required.
- Other info: Experience with Photoshop is a plus; perfect for those looking to kickstart their career.
Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty. With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders.
Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.
Key Responsibilities:- Customer Service Support:
- Respond to all email queries in a timely and professional manner.
- Assist customers with order, delivery, and product enquiries.
- Provide expert shade-matching advice to ensure customer satisfaction.
- Maintain a high level of customer service to enhance brand loyalty.
- Manage and track customer complaints, ensuring a swift resolution.
- Process returns, refunds, and exchanges in line with company policies.
- Update and maintain customer service FAQs and internal resources.
- Identify and escalate recurring customer concerns to improve processes.
- Work closely with logistics and warehouse teams to resolve order issues.
- Assist in the development of automated responses and chat support enhancements.
- Assist with ad copywriting for digital campaigns.
- Contribute creative ideas for digital advertising assets.
- Support the briefing and execution of paid media ads.
- Resize images for various digital marketing campaigns.
- Assist in launching and optimising new digital channels.
- Conduct competitor analysis and monitor industry trends.
- Provide support to the digital agency, including ad hoc requests, data analysis, and calendar updates.
- Passion for digital marketing, e-commerce, and luxury beauty.
- Strong communication and organisational skills.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of digital marketing, social media, and customer service best practices.
- Experience with Photoshop or other image-editing tools is a plus.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Salary: £24K
Customer Service & Digital Marketing Intern employer: BY TERRY
Contact Detail:
BY TERRY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Digital Marketing Intern
✨Tip Number 1
Familiarise yourself with BY TERRY's product range and brand ethos. Understanding their commitment to beauty and skincare will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your passion for digital marketing by staying updated on the latest trends and tools in the industry. Being able to discuss recent developments or successful campaigns can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Highlighting specific situations where you resolved issues or enhanced customer satisfaction will demonstrate your capability in this area.
✨Tip Number 4
If you have experience with image editing tools like Photoshop, be ready to discuss your skills and any relevant projects. This will show your potential to contribute to the digital marketing efforts effectively.
We think you need these skills to ace Customer Service & Digital Marketing Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and digital marketing. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for beauty and digital marketing. Share specific examples of how your skills align with the responsibilities listed, such as your experience with customer service or any creative projects you've worked on.
Showcase Your Skills: If you have experience with Photoshop or other image-editing tools, mention it explicitly. Provide examples of how you've used these skills in previous roles or projects, especially in relation to digital marketing.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is professional yet engaging, reflecting the luxury brand ethos of BY TERRY.
How to prepare for a job interview at BY TERRY
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your personal experiences with beauty products and how they have impacted your life. This will demonstrate your genuine interest in the role and the brand.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you've successfully resolved issues or provided exceptional service. Highlight your ability to empathise with customers and find solutions quickly.
✨Familiarise Yourself with Digital Marketing Trends
Research current trends in digital marketing, especially within the beauty sector. Be ready to discuss how you can contribute creative ideas for campaigns and what strategies you think would work best for BY TERRY.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking and organisation, prepare to discuss how you manage your time and tasks effectively. Provide examples of how you've handled multiple responsibilities in previous roles or projects.
