Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer service and assist in digital marketing campaigns.
- Company: Join BY TERRY, a luxury beauty brand founded by Terry de Gunzburg in Paris.
- Benefits: Enjoy a competitive salary and the chance to work in a creative environment.
- Why this job: Be part of a team redefining beauty standards and inspiring others daily.
- Qualifications: Passion for beauty, strong communication skills, and basic digital marketing knowledge required.
- Other info: Experience with Photoshop is a plus; perfect for those eager to learn.
Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day.
Key Responsibilities:
- Customer Service Support:
- Respond to all email queries in a timely and professional manner.
- Assist customers with order, delivery, and product enquiries.
- Provide expert shade-matching advice to ensure customer satisfaction.
- Maintain a high level of customer service to enhance brand loyalty.
- Manage and track customer complaints, ensuring a swift resolution.
- Process returns, refunds, and exchanges in line with company policies.
- Update and maintain customer service FAQs and internal resources.
- Identify and escalate recurring customer concerns to improve processes.
- Work closely with logistics and warehouse teams to resolve order issues.
- Assist in the development of automated responses and chat support enhancements.
- Assist with ad copywriting for digital campaigns.
- Contribute creative ideas for digital advertising assets.
- Support the briefing and execution of paid media ads.
- Resize images for various digital marketing campaigns.
- Assist in launching and optimising new digital channels.
- Conduct competitor analysis and monitor industry trends.
- Provide support to the digital agency, including ad hoc requests, data analysis, and calendar updates.
Requirements:
- Passion for digital marketing, e-commerce, and luxury beauty.
- Strong communication and organisational skills.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of digital marketing, social media, and customer service best practices.
- Experience with Photoshop or other image-editing tools is a plus.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Salary: £24K
Customer Service & Digital Marketing Intern employer: BY TERRY
Contact Detail:
BY TERRY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Digital Marketing Intern
✨Tip Number 1
Familiarise yourself with BY TERRY's product range and brand ethos. Understanding their commitment to beauty and skincare will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your digital marketing skills by creating a mock campaign for one of BY TERRY's products. This could include ad copy, social media posts, or even a simple digital asset. Presenting this during your interview can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the beauty and digital marketing industries. Attend relevant events or join online forums to connect with people who may have insights into the company culture at BY TERRY or tips on the application process.
✨Tip Number 4
Prepare to discuss how you would handle customer service scenarios specific to the beauty industry. Think about common customer queries and complaints, and be ready to share your approach to resolving these issues effectively.
We think you need these skills to ace Customer Service & Digital Marketing Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and digital marketing. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for beauty and digital marketing. Share specific examples of how your skills align with the responsibilities listed, such as your experience with customer service or any creative projects you've worked on.
Showcase Your Skills: If you have experience with Photoshop or other image-editing tools, mention it explicitly. Highlight any relevant coursework or projects that demonstrate your knowledge of digital marketing and e-commerce.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is professional yet engaging, reflecting the luxury brand ethos of BY TERRY.
How to prepare for a job interview at BY TERRY
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your personal experiences with beauty products and how they have impacted your life. This will demonstrate your genuine interest in the role and the brand.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of examples where you've successfully resolved issues or provided exceptional service. Highlight your ability to empathise with customers and find solutions quickly.
✨Familiarise Yourself with Digital Marketing Trends
Research current trends in digital marketing, especially within the beauty sector. Be ready to discuss how you can contribute creative ideas for campaigns and what strategies you think would work best for BY TERRY.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking and organisation, prepare to discuss how you manage your time and tasks effectively. Provide examples of tools or methods you use to stay organised, especially in fast-paced environments.
