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- Tasks: Handle client inquiries, manage appointments, and support clinic operations with professionalism.
- Company: Join By Narjis Aesthetics & Academy, a vibrant clinic in Marylebone, London.
- Benefits: Competitive salary, flexible hours, and a dynamic work environment.
- Why this job: Be part of a fast-paced team making a real difference in client experiences.
- Qualifications: Experience in admin or sales roles, excellent communication skills, and strong organisation.
- Other info: Immediate start available with great opportunities for growth.
The predicted salary is between 1000 - 1400 £ per month.
We are seeking a highly organised, fast-paced Back of House Admin to join By Narjis Aesthetics & Academy in Marylebone, London. This role is critical for ensuring every client inquiry is handled promptly and professionally, supporting seamless clinic operations, and driving sales conversions through excellent communication and diary management.
Working Hours
Full-time: 10 hours per day, 5 days a week (50 hours per week). Flexibility required for occasional evening or weekend coverage based on clinic needs.
Key Responsibilities
- Respond to every client inquiry (phone, email, DM, WhatsApp) with speed, accuracy, and professionalism.
- Convert inquiries into bookings through persuasive, tailored communication and strong product/service knowledge.
- Manage the clinic diary: schedule appointments, coordinate staff calendars, handle last-minute changes, and avoid double-bookings.
- Relay information efficiently between clients, practitioners, and management to ensure clarity and follow-through.
- Maintain accurate records of all client interactions and bookings.
- Proactively follow up with leads and past clients to maximise conversion rates.
- Support sales initiatives and upsell relevant treatments or courses as appropriate.
- Monitor and report on inquiry trends, conversion rates, and client feedback to management.
- Assist with general administrative tasks as needed (filing, reporting, inventory updates).
Required Experience & Skills
- Proven experience in a high-volume admin, front of house, or sales support role (ideally in aesthetics, beauty, healthcare, or similar service sector).
- Demonstrated track record of converting inquiries to bookings or sales.
- Exceptional written and verbal communication skills.
- Highly organised, detail-oriented, and able to manage multiple priorities under pressure.
- Fast learner, sharp thinker, and proactive problem solver.
- Confident using booking/CRM systems, email, and messaging platforms.
- Excellent diary management and time management skills.
Personal Attributes
- Calm under pressure and thrives in a fast-paced environment.
- Naturally persuasive, empathetic, and client-focused.
- Discreet with sensitive information.
- Team player who collaborates well with practitioners and management.
Application Process
To apply, please send your CV and a brief cover letter outlining your relevant experience and why you’re the perfect fit for a fast-paced, client-focused role at By Narjis Aesthetics & Academy.
Additional Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Salary: £1,000 – £1,400 monthly
- Starting time: Immediate start!
Back of house admin in City of Westminster employer: By Narjis Clinic
Contact Detail:
By Narjis Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back of house admin in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on By Narjis Aesthetics & Academy. Understand their services and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling client inquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed diaries or schedules in the past. Being able to demonstrate your ability to juggle multiple tasks will really impress the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Back of house admin in City of Westminster
Some tips for your application 🫡
Craft a Tailored Cover Letter: When writing your cover letter, make sure to highlight your relevant experience in admin or sales support roles. We want to see how your skills align with our fast-paced environment and client-focused approach!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional written communication skills. Use clear, concise language and a friendly tone to reflect how you'd communicate with clients at By Narjis Aesthetics & Academy.
Highlight Your Organisational Skills: In your application, emphasise your ability to manage multiple priorities and stay organised under pressure. We love candidates who can juggle tasks like diary management and client inquiries without breaking a sweat!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can't wait to see what you bring to the table.
How to prepare for a job interview at By Narjis Clinic
✨Know Your Stuff
Make sure you’re well-versed in the services and products offered by By Narjis Aesthetics & Academy. Brush up on common client inquiries and how to convert them into bookings. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent diary management, be prepared to discuss your strategies for staying organised. Bring examples of how you've successfully managed multiple priorities in previous roles, especially in high-pressure environments. This will demonstrate your ability to thrive in a fast-paced setting.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly and persuasively. You might even want to role-play common scenarios, like responding to a client inquiry or upselling a treatment. This will help you feel more comfortable during the actual interview.
✨Be Ready to Discuss Trends
Familiarise yourself with current trends in the aesthetics and beauty industry. Be prepared to discuss how you would monitor and report on inquiry trends and conversion rates. Showing that you’re proactive about understanding the market can set you apart from other candidates.
