eCommerce Account Strategist in Cambridge

BAO is a globally award-winning Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers and marketers that are committed to exceptional standards in eCommerce. We work explicitly with Shopify Plus merchants - generally in the fashion, cosmetics and luxury goods sectors for brands all over the world in competitive global markets. We work in a studio where independence, autonomy and doing the right thing is at the centre of everything we do. As an agency we’re on a mission to work with the world’s most ambitious eCommerce brands and we do this in an environment that is smart, open, fast-paced, fun and rewarding. Although we’re headquartered in Cambridge, we are staffed by around 50% permanently remote employees that are located all over the UK. All of our team members are full time employees.

Job Summary

An Account Strategist is the day-to-day client account owner that takes responsibility for making sure that agreed growth tasks are delivered on time and to the exacting specification required to fulfil their particular requirement / merchant brief. An Account Strategist will own a number of BAO’s retained Strategic Programme merchants and build strong, value based relationships with key stakeholders of those merchants. Working alongside the roadmap creator (Strategic Director / Head of Merchant Strategy) to help formulate ideas, understand task requirements and is then responsible for liaising with the internal BAO team to scope, progress, and deliver final outcomes.

Who we’re looking for

The BAO Strategy Team works alongside some of the fastest growing and most ambitious brands in the Shopify eco-system. Operating as an extension of internal resource, our Strategic Team works with businesses to find solutions whatever their challenges. We guide strategic direction, implement development roadmaps and oversee them through production to market. This role sits within this rapidly expanding team, working alongside our Senior Team to contribute to the smooth running of the Strategic team, by taking responsibility for the delivery of bespoke roadmaps. The Account Strategist should be able to manage feedback loops with clients, and understand where further solutions scoping may be needed in order to deliver the best outcome for the merchant. Additionally, the Account Strategist will ensure agency resources are allocated appropriately, based on requirements detailed within the merchants growth roadmap.

Skills / Experience

• Hands-on technical experience with an e-Commerce platform - Shopify, Magento, Big Commerce etc
• A minimum of 2 years experience working on active eCommerce (in-house or in an agency)
• Strong technology generalist with a positive, problem-solving attitude.
• Experienced communicator who understands how to cultivate and nurture client relations
• Highly organised, capable of multi-tasking and managing requests from different clients simultaneously
• Example of previous roles - eCommerce Manager, eCommerce Executive, Project Manager, Digital Account Manager.

Bonus Points for

• Working directly with the Shopify / Shopify Plus platform and partners within the ecosystem
• Understanding of analytics tools such as Google Analytics with the ability to translate data into meaningful insights
• Experienced in managing development roadmaps, and an understanding of end-to-end strategies

Qualities

The kind of people that we work really well with are generally:

• Strong communicators- You’ll often liaise with our clients and good communication skills go a long way to great customer experiences and quality service.
• Ambitious and tenacious- We work on some tricky projects with lots of moving parts - and getting them right requires tenacity and ambition. You’ll be working with other team members who want to find the best way to solve what are sometimes unusual and uncommon problems.
• Transparent and honest- Our culture is about transparency, honesty and doing the right thing. We’re looking for someone to help us uphold those standards for the benefit of our team, our products and our clients.

Benefits

• Highly competitive salary DOE
• 20 days of annual leave + 8 bank holidays + 1 extra day per year served + 3/4 ‘BAO Thank You’ Days (additional annual leave) each year around the Xmas period
• Training budget for courses or online training relevant to your role
• High-spec Apple computer equipment issued from day 1
• Interesting, high-profile clients
• No micro-management culture
• Flexible remote working or office based or a combination of the two - depending on your location and preference
• Social events throughout the year
• Clear career progression paths and a structured employee review process
• Become part of our Carbon Positive workforce

Every one of our staff members are climate positive. BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team. This means as an employee of BAO you’ll be offsetting your entire carbon footprint, including emissions from your home, personal travel, holidays, food, hobbies and more.