At a Glance
- Tasks: Be the go-to person for clients, managing queries and onboarding with precision.
- Company: Join a warm, people-first accountancy practice in Sale, Manchester.
- Benefits: Enjoy 22 days leave, gym membership, flexible hours, and a supportive team culture.
- Other info: Opportunity for professional development and a close-knit team atmosphere.
- Why this job: Make a real impact by building strong client relationships in a dynamic environment.
- Qualifications: 3 years of office experience and strong communication skills are essential.
Part-Time, Permanent | Sale, M33 6WT | £14.73 per hour | £27,000 pro rata
Hours: 3 days per week — Tuesday and Friday fixed
Location: Fully office-based | Charter Buildings, 9 Ashton Lane, Sale
Pay: £14.73 per hour | £27,000 pro rata
Job Type: Permanent
Start: As soon as possible
The Role
This is a part-time, client-facing role that demands professionalism, commercial awareness, and the ability to manage complex administrative processes with precision.
The successful candidate will be required to work three days a week, with Tuesday and Friday being fixed days. This is a fully office-based role across the three days.
Core Responsibilities
- Serve as the primary point of contact for clients across all inbound channels, delivering accurate, timely, and professional responses that reflect the firm’s reputation for excellence.
- Own and manage the shared inbox, triaging communications effectively, resolving queries at first point of contact where possible, and ensuring no client is left waiting.
- Proactively manage the records request process from pre-year-end planning through to receipt of records, attending weekly accounts production meetings and following up any queries.
- Manage the end-to-end client onboarding process, from initial sign-up through to full system integration.
- Take ownership of client data integrity across all internal systems and relevant departments, ensuring records are accurate, compliant, and up to date at all times.
- Represent the firm at reception, creating a strong first impression and delivering a consistently high standard of in-person client experience.
- Act as a flexible operational resource across departments, providing high-quality administrative support where priorities demand it.
Qualifications and Experience
A formal qualification is not a prerequisite, but you will bring demonstrable experience in a professional services environment, ideally within accountancy, legal, financial services, or a similarly regulated sector. You will be comfortable navigating compliance frameworks, managing sensitive client data, and working to tight deadlines across multiple workstreams simultaneously.
Key Competencies
- Polished written and verbal communication skills, with the confidence to engage with clients and senior stakeholders at all levels.
- Strong working knowledge of professional office environments and the standards expected within a regulated firm.
- Exceptional attention to detail, particularly when handling compliance documentation, legal paperwork, and client records.
- A proactive, self-directed working style with the ability to manage competing priorities and meet deadlines without close supervision.
- Sound commercial awareness and the interpersonal skills to build lasting client relationships and contribute to client retention.
- Adaptability and a genuine commitment to supporting colleagues and clients as business needs evolve.
What Success Looks Like
In this role, it’s not just task completion that’s important — but also the quality of the client relationships you build and maintain, the accuracy and compliance of the work you produce, and your ability to operate as a trusted, dependable member of a close-knit professional team. You will take ownership of your workload, communicate proactively, and bring a level of professionalism and pride to everything you do.
Benefits
- 22 days annual leave plus 8 bank holidays
- Flexible start times — 08:00–16:00 or 09:00–17:00 with 45 minutes for lunch; early Friday finish
- Free gym membership
- Workplace pension scheme
- Free on-site parking
- Private medical insurance
- Sick pay
- Team lunch on the last Tuesday of the month and team days every six months
- Discretionary quarterly bonus
- Study support considered on a case-by-case basis for relevant professional qualifications
Requirements
- Ability to reliably commute to Sale M33 6WT (required)
- GCSE or equivalent (required)
- 3 years’ professional office experience (required)
- Fluent English, written and spoken (required)
- Right to work in the United Kingdom (required)
About BWP Inspire
BWP Inspire is an advisory-led accountancy practice based in Sale, Manchester. We work with SMEs across manufacturing, creative and digital sectors — helping business owners understand their numbers, plan for growth and build businesses that fund the lives they want. Compliance is our entry point, not our destination. Our culture is warm, close-knit and genuinely people-first. We are proud members of the B1G1 giving community and take our responsibilities to clients, colleagues and the wider community seriously.
BWP Inspire | Charter Buildings, 9 Ashton Lane, Sale, M33 6WT
Client Services Administrator in Sale employer: BWP Inspire
BWP Inspire is an exceptional employer that prioritises a warm, close-knit work culture and offers meaningful opportunities for professional growth. Located in Sale, our team enjoys flexible working hours, generous benefits including private medical insurance and free gym membership, and a commitment to community engagement through initiatives like B1G1. Join us to be part of a supportive environment where your contributions are valued and client relationships are at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Sale
✨Tip Number 1
Get to know the company before your interview! Research BWP Inspire, their values, and what they do. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples to demonstrate your ability to handle complex administrative processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the team.
We think you need these skills to ace Client Services Administrator in Sale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Administrator role. Highlight your relevant experience in professional services and showcase how your skills align with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your polished written communication skills. Use clear and concise language in your application to reflect your ability to engage professionally with clients and stakeholders.
Highlight Attention to Detail:Given the importance of accuracy in managing client records and compliance documentation, make sure to emphasise your attention to detail. Provide examples from your past experiences where you’ve successfully managed sensitive information or complex processes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed promptly, and you’ll be one step closer to joining our warm, close-knit team at BWP Inspire!
How to prepare for a job interview at BWP Inspire
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Services Administrator role. Familiarise yourself with the core responsibilities and key competencies mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role is client-facing, it’s crucial to demonstrate your polished written and verbal communication skills. Prepare examples of how you've effectively engaged with clients or resolved queries in previous roles. This will show that you can represent the firm professionally.
✨Highlight Your Attention to Detail
Given the importance of accuracy and compliance in this position, be ready to discuss specific instances where your attention to detail made a difference. Whether it was managing sensitive data or ensuring compliance documentation was correct, these examples will resonate well with the interviewers.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions prepared. Ask about the team culture, how success is measured in the role, or what challenges the firm is currently facing. This not only shows your interest but also helps you gauge if the company is the right fit for you.
