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For Companies At a Glance
- Tasks: Manage a portfolio of clients with distressed loans and develop tailored recovery strategies.
- Company: Join a leading private bank known for its values-driven approach and commitment to client success.
- Benefits: Enjoy a salary up to £110k, hybrid working, and a comprehensive benefits package.
- Why this job: This role offers a unique blend of credit expertise and empathetic relationship management in a supportive environment.
- Qualifications: Experience in credit or recoveries is essential; strong interpersonal skills and a proactive mindset are key.
- Other info: Opportunity for ongoing professional development and support for relevant qualifications.
The predicted salary is between 66000 - 88000 £ per year.
A leading private bank is seeking an experienced Senior Relationship Manager to lead on the resolution of complex and sensitive lending cases at the advanced recovery stage. This is a unique opportunity to combine strong credit and recoveries expertise with empathetic relationship management in a highly values-driven environment.
The Role
- Own and manage a portfolio of clients with non-performing or distressed loans.
- Develop and implement bespoke strategies to support positive outcomes for both clients and the bank.
- Engage closely with internal teams (Credit Risk, Legal, Compliance) to ensure cases are handled in a compliant and commercially sound manner.
- Prepare customer reviews and recovery proposals under delegated credit authority.
- Support and mentor junior colleagues as needed, maintaining high service standards and internal collaboration.
Candidate Profile
- Proven experience in credit, arrears management, recoveries or restructuring, within private or commercial banking.
- Confidence in managing sensitive or vulnerable client situations with diplomacy and professionalism.
- Strong understanding of regulatory frameworks (FCA/PRA); CeMAP preferred or willingness to gain.
- Excellent interpersonal, analytical, and stakeholder management skills.
- A proactive and solutions-focused mindset.
What’s on Offer
- Salary up to £110k depending on experience
- Discretionary bonus
- Hybrid/ Flexible working
- Comprehensive benefits package including generous employer pension, private medical, etc.
- Ongoing professional development and support with relevant qualifications
Senior Relationship Manager employer: BWD Search & Selection
Contact Detail:
BWD Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in credit and recoveries. This will not only help you understand the landscape better but also demonstrate your commitment to staying updated, which is crucial for a Senior Relationship Manager role.
✨Tip Number 2
Network with professionals in the banking sector, especially those who work in credit risk and recoveries. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed sensitive client situations. Highlighting your interpersonal skills and ability to navigate complex cases will set you apart during interviews.
✨Tip Number 4
Showcase your proactive mindset by thinking of innovative strategies that could benefit both clients and the bank. Being able to present fresh ideas during discussions can demonstrate your value as a Senior Relationship Manager.
We think you need these skills to ace Senior Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit, arrears management, and recoveries. Use specific examples that demonstrate your ability to manage sensitive client situations and your understanding of regulatory frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and how your skills align with the values of the bank. Mention your proactive mindset and provide examples of how you've successfully resolved complex lending cases in the past.
Highlight Relevant Qualifications: If you have qualifications like CeMAP or similar, make sure to mention them prominently. If you are willing to gain such qualifications, state this clearly to show your commitment to professional development.
Prepare for Interviews: Anticipate questions related to your experience with distressed loans and your approach to client management. Be ready to discuss specific strategies you've implemented in previous roles and how you can contribute to the Lending Solutions team.
How to prepare for a job interview at BWD Search & Selection
✨Showcase Your Expertise
Be prepared to discuss your experience in credit, arrears management, and recoveries. Highlight specific cases where you've successfully resolved complex lending issues, demonstrating your ability to handle sensitive situations with professionalism.
✨Understand the Regulatory Framework
Familiarise yourself with the FCA and PRA regulations relevant to the role. Being able to discuss these frameworks confidently will show that you are well-prepared and understand the compliance aspects of the position.
✨Demonstrate Empathy and Relationship Management Skills
Since the role involves managing vulnerable clients, be ready to share examples of how you've handled sensitive client interactions in the past. Emphasise your ability to build trust and rapport while maintaining a professional approach.
✨Prepare for Team Collaboration Questions
Expect questions about how you work with internal teams like Credit Risk, Legal, and Compliance. Prepare examples that illustrate your collaborative mindset and how you ensure high service standards while mentoring junior colleagues.
