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- Tasks: Lead quality assurance in pensions admin, ensuring high standards and continuous improvement.
- Company: Dynamic pensions operation focused on collaboration and innovation.
- Benefits: Flexible location, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing quality and service in pensions administration.
- Qualifications: Experience in DB pensions admin and quality assurance; strong analytical skills.
- Other info: Join a fast-moving team that values constructive feedback and teamwork.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
The missing piece in this pensions operation? You. If you’ve worked in third-party pensions administration for a while, you’ll know that quality isn’t just about ticking boxes. It’s about getting ahead of mistakes before they happen, spotting the pattern, asking the awkward questions, and holding the line on what “good” looks like. That’s exactly the kind of mindset this team needs. I’m looking for someone who knows pensions admin like the back of their hand, especially DB and ideally DC too, and who’s got a firm grip on risk, compliance, and the processes that underpin good service. You’ll take the lead on all things quality across the admin business. That means owning the internal assurance framework, setting the tone on service standards, and acting as a key line of defence when it comes to risk and error management.
Responsibilities
- Designing and delivering targeted quality reviews across the administration teams
- Tracking and analysing trends in errors, complaints, and near misses to uncover root causes
- Building feedback loops with operational leaders to ensure findings lead to meaningful change
- Working closely with client teams to demonstrate quality controls during audits or governance reviews
- Helping shape internal training and guidance so the same mistakes don’t repeat
- Creating clear reporting that gives leadership a real view of performance
- Acting as the go-to person for quality assurance thinking across the pensions operation
You’re not here to play auditor. You’re here to make things better.
Qualifications and experience
- DB pensions administration (DC a bonus)
- Quality assurance or quality control in a TPA or in-house pensions environment
- Leading reviews and reporting findings to senior stakeholders
- Knowing what “great” looks like, and helping others get there
Fully flexible on location. UK-based role with hybrid working.
About the team and culture
The culture is collaborative, fast-moving, and focused on fixing issues together. The leadership team values constructive challenge and is investing in systems and processes to raise standards across the board.
Quality Assurance Manager employer: BWD Search & Selection
Contact Detail:
BWD Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for a Quality Assurance Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DB and DC pensions administration. Be ready to discuss how you've tackled quality assurance challenges in the past. Show them you’re not just about ticking boxes, but about making real improvements!
✨Tip Number 3
When you get an interview, don’t just answer questions—ask them too! Inquire about their current quality assurance processes and how they handle risk management. This shows you’re genuinely interested and ready to contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our collaborative culture and making a difference in the pensions operation.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in DB pensions administration and any knowledge of DC as well. We want to see that you know the ins and outs of quality assurance in this field, so don’t hold back on showcasing your skills!
Be Specific About Your Achievements: When detailing your past roles, focus on specific examples where you’ve improved quality or reduced errors. We love numbers and results, so if you can quantify your impact, it’ll definitely catch our eye!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at BWD Search & Selection
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of DB and DC pensions administration. Be ready to discuss specific examples from your experience that demonstrate your understanding of quality assurance in this field. This will show that you’re not just familiar with the terms, but you truly know how they apply in practice.
✨Showcase Your Problem-Solving Skills
Prepare to talk about times when you've identified potential issues before they became problems. Think of specific instances where you’ve tracked trends in errors or complaints and how you implemented changes based on your findings. This will highlight your proactive mindset and ability to improve processes.
✨Engage with the Team Culture
Since the team values collaboration and constructive challenge, come prepared with questions that show your interest in working together to solve issues. You might ask about recent challenges the team has faced and how they approached them. This will demonstrate that you’re a team player who’s ready to contribute positively.
✨Be Ready to Discuss Quality Standards
Understand what 'great' looks like in quality assurance for pensions administration. Be prepared to articulate your vision for service standards and how you would help others achieve them. This shows that you’re not just focused on compliance, but also on driving excellence within the team.
