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- Tasks: Support staff with technical issues and manage support tickets across various systems.
- Company: Join a respected financial services group known for its growth and innovation.
- Benefits: Enjoy flexible working, hybrid options, and a comprehensive benefits package.
- Why this job: Gain hands-on experience in a dynamic role with clear growth opportunities.
- Qualifications: 1 year of experience in a helpdesk role and knowledge of Microsoft systems required.
- Other info: Be part of a friendly team that values learning and professional development.
The predicted salary is between 30000 - 42000 £ per year.
You’ll join a leading, well-respected financial services group at a time of continued growth - and in a role that gives you real breadth, exposure, and the chance to develop your technical capability in a regulated, high-trust environment.
This isn’t a narrow helpdesk role. You’ll work across both 1st and 2nd line support, acting as the go-to person for staff and advisers across the business. You’ll be hands-on with systems, assets, updates, monitoring tools, third-party platforms and more. It’s varied, interesting, and gives you a clear pathway to grow.
You’ll do:
- Support internal staff and external advisers with 1st and 2nd line technical issues
- Own and resolve support tickets across hardware, software, and systems
- Ensure assets are configured, maintained, and backed up properly
- Apply updates, manage monitoring tools, and stay on top of system health
- Liaise with 3rd party vendors to help resolve issues quickly and professionally
- Keep support documentation up to date and feed into service improvement
You’ll bring:
- At least 1 year of experience in a 1st line or 2nd line role (helpdesk environment)
- A good understanding of Microsoft systems (Windows, Active Directory, O365)
- Exposure to monitoring tools and backup software (e.g. Asigra)
- A proactive mindset - someone who takes ownership and gets stuck in
- A willingness to learn, develop, and support others in a friendly team environment
You’ll get:
- Day-to-day variety and the chance to make your mark
- Exposure to infrastructure, operations, and 3rd party systems
- A collaborative team who’ll help you grow - both technically and professionally
- The chance to work in a business that values fairness, professionalism, and energy
- Flexible working, hybrid options, and a benefits package to match
IT Support Coordinator employer: BWD Search & Selection
Contact Detail:
BWD Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft systems and monitoring tools. Having hands-on experience or even just a solid understanding of these will help you stand out during interviews.
✨Tip Number 2
Showcase your proactive mindset by preparing examples of how you've taken ownership of issues in previous roles. This could be through resolving complex support tickets or improving processes, which aligns perfectly with what they're looking for.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT Support Coordinator role, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you would handle real-life scenarios related to 1st and 2nd line support. Think about common technical issues and how you would approach resolving them, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace IT Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support roles. Emphasise your familiarity with Microsoft systems, monitoring tools, and any specific software mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive mindset and willingness to learn align with their values. Provide examples of how you've successfully resolved technical issues in the past.
Showcase Your Technical Skills: When detailing your experience, be specific about the technical skills you possess. Include any relevant certifications or training related to IT support, as well as your experience with backup software and monitoring tools.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at BWD Search & Selection
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft systems, especially Windows, Active Directory, and O365. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Proactivity
Highlight instances where you've taken ownership of issues or projects in previous roles. Employers love candidates who show initiative and a willingness to dive into challenges headfirst.
✨Familiarise Yourself with Monitoring Tools
Since the role involves using monitoring tools and backup software, make sure you understand how these work. If you have experience with specific tools like Asigra, be ready to discuss how you've used them effectively.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, growth opportunities, and how they measure success in the IT Support Coordinator role. This shows your genuine interest in the position.
