BW Legal is seeking a Call Quality Analyst to join the Compliance team in Leeds. The role reviews agent calls against a quality framework, highlighting best practices and areas for improvement to enable fair, outcome-focused customer conversations.
The 30-hour week is office-based with fixed start times. Salary is up to £24,000 depending on experience, with potential overtime and progression within a transparent pay banding structure.
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Call Quality & Compliance Analyst — Insight & Calibration in Leeds employer: BW Legal
BW Legal is an exceptional employer that prioritises employee wellbeing and professional growth within a dynamic litigation team in Leeds. With a strong focus on client satisfaction, the firm offers in-house training and clear progression pathways, ensuring that you can thrive in your career while enjoying a supportive work culture that values balance and collaboration.
