Community Engagement Officer (Research) in Birmingham

Healthwatch Birmingham and Solihull is looking for someone who can combine practical project delivery with community engagement and evidence gathering. This is a varied, hands-on role. You will work directly with people and communities across Birmingham and Solihull, listening to their experiences of health and social care and making sure their voices are accurately captured and reflected in our work.

This is a home-based role involving frequent travel across Birmingham and Solihull to carry out community engagement, project activities, meetings and events. It is not a fully remote role. The post holder must be based in Birmingham or Solihull. A full driving licence and access to a car for work are essential.

What you'll be doing:

• Interview people about their experiences of health and social care at community engagement events.
• Organise attendance at community engagement events.
• Record people's experiences clearly, accurately and sensitively.
• Help organise and analyse qualitative evidence, identify recurring themes and spot gaps that need further investigation.
• Contribute to project findings, recommendations, case studies, briefings and other written outputs.
• Help ensure our work reaches diverse and underrepresented communities.
• Work independently while keeping colleagues informed about progress, emerging evidence and practical barriers.
• Provide information and signposting, both at community events and to members of the public who contact us.

About you:

We're particularly interested in people with experience of community engagement or qualitative research. You should be able to demonstrate experience of the following:

• Community engagement or qualitative research.
• Recording and organising qualitative information and producing clear written summaries.
• Working independently and organising your own workload.
• Handling personal, confidential or sensitive information appropriately.

You will need strong listening and interpersonal skills, clear written communication, good attention to detail and a genuine commitment to equality and inclusion. Experience in health, social care, research, public involvement or the voluntary and community sector would be useful.

Working arrangements:

This role is home-based but community-facing, with frequent travel throughout Birmingham and Solihull. The post holder must be based in Birmingham or Solihull. You will regularly be out meeting people, attending community activities, events and meetings and carrying out project work. You will work from home when you are not carrying out community-based activity. A full driving licence and access to a car for work are essential. Reasonable work-related travel expenses are paid in accordance with our expenses arrangements.

About Healthwatch Birmingham and Solihull:

Healthwatch Birmingham and Solihull listens to people's experiences of health and social care. As a Community Engagement Officer, you'll help us gather evidence directly from communities and use it to inform our project work.

Benefits:

• Bereavement leave.
• Company pension.
• Sick pay.