Interim Learning and Development Coordinator

Interim Learning and Development Coordinator This is a temporary role to provide maternity cover, starting in February 2025. The role reports into the Head of Learning and Development. Job Purpose Support the BVRLA Head of Learning and Development with the Account Management, Marketing & New Business targets for the Learning & Development portfolio in line with the 3-year strategic Business Plan. Manage the administration of BVRLA’s portfolio of instructor-led courses by administering training functions in a timely, courteous and cost-efficient manner. Monitor, complete and review, where appropriate, a learning needs analysis for members and build this into a Sales & Marketing plan. Promote awareness and drive sales of the services provided by the Learning & Development department. Handle inbox training enquiries ensuring that members’ training needs are identified and met. Job Responsibilities e-Learning Account Manage and drive new business where appropriate on the BVRLA e-learning Platform. Analyse trends and metrics on Active Learner Packages, No of Leasing Brokers, No of e-learning packages to maximise growth while focusing on all new sales and upsell opportunities. Register e-learners on our e-learning platform. Invoice new e-licences and renewals. Monitor any system outages, troubleshoot and report problems to Head of Learning and Development. Ensure CRM is kept up to date to reflect new licences and renewals on the LMS. Manage the e-Learning renewals process. Ensuring that users are notified of their upcoming renewals, they are actioned, recorded, invoiced for and report to the Head of Learning & Development. Reconcile e-Learning numbers monthly with accounts. Compile a report and present a SWOT analysis to the Learning and Development Department. Maintain e-learner contacts on CRM, ensuring they are up to date. Manage annual Rental Operator Skills examinations under direction from Head of Learning and Development. Sales and Marketing Review, analyse and report on the Learning & Development sales metrics to monitor progress and meet targets in line with the business plans with the support from the Head of Learning & Development. Maintain the BVRLA training webpages in collaboration with the Learning & Development Specialist eg. course outlines, course descriptions, e-brochures. Coordinate marketing campaigns for all aspects of the Learning & Development portfolio and liaise with the Head of Learning and Development where appropriate and monitor delegate sign-ups and success rate. Report on all aspects of the marketing campaign in collaboration with the communications team to maximise engagement with our membership. Training Courses Control and manage the deployment of training with the trainer on the day to ensure learners meet the required BVRLA code of conduct training standards. In collaboration with the Head of Learning & Development write, cost and follow up Driven by You instructor-led training proposals. Maintain the Training inbox by ensuring queries are responded to in a timely manner. Ensure CRM is kept up-to-date with delegate attendees for instructor-led training courses. Organise and schedule courses with 3rd Party Trainers and accredited training providers. If course is on-site, organise meeting room, book lunches, prepare room. Coordinate refreshments on day of training for open course delegates and trainer. Maintain and update Annual Training Planner for the following 12 months. Dispatch training certificates to all delegates attending training events. Send out joining instructions to delegates at least 2 weeks prior to training date. Maintain Learning and Development member contacts on CRM, ensuring they are up-to-date. Raise purchase orders and process invoices. Organise setup of instructor-led online courses using tools such as Zoom and Microsoft Teams. General In the absence of the Head of Learning & Development present at committee meetings. Manage, Attend, and support in supplier meetings with external stakeholders. Attend and support cross-departmental meetings with the Head of Learning and Development when needed. Seniority Level Entry level Employment Type Temporary Job Function Human Resources Industries Automotive #J-18808-Ljbffr