Pay: £33,000.00 – £40,000.00 per year (Subject to experience)
Job Type: Full-time, Permanent
Start Date: 1st January 2027
Working Hours: Monday to Friday, 08:15 - 17:30
Breaks: 1 hour daily
About Us: BVR Automotive Limited
BVR Automotive is an independent, highly respected Volkswagen Group (VW, Audi, SEAT, Škoda) specialist garage based in Stoke-on-Trent. We pride ourselves on technical excellence, total transparency, honest advice, and top-tier customer care.
We are a small, close-knit, high-performing team. We operate with high standards and mutual support—everyone pulls their weight, drives hard, and backs each other up every single day. We are looking for an energetic, confident individual to join us as a welcoming face and voice as part of our front-of-house team.
Who We Are Looking For
We are seeking an experienced automotive professional who combines solid trade knowledge with the right personality, work ethic, and customer-facing skills.
Key Attributes Required:
- Motor Trade Experience (Essential): You have a proven background in the automotive industry—whether as a Service Advisor, Parts Advisor, Workshop Controller, Service Receptionist, or a Technician looking to transition to front-of-house. You understand workshop flow, repair processes, and trade dynamics.
- Positive & Enthusiastic Personality: You bring great energy to the reception desk daily, set a welcoming tone for our customers, and stay calm and pleasant under pressure.
- Confidence & Decision Ownership: You are empowered to make day-to-day front-of-house decisions and can clearly justify why you made them for the benefit of both the customer and the workshop.
- High Standards & Team Accountability: We operate as a tight, high-performing team. We need someone who matches our drive and dedication—no letting the side down or leaving others to carry the weight.
- Exceptional People Skills & Technical Communication: You excel at explaining repair breakdowns, managing daily schedules, translating technical information clearly to customers, and handling tricky conversations with empathy and authority.
- Proven Automotive Industry Background: You have hands-on experience working within a main dealer or independent garage environment.
- Systems & Parts Familiarity: You are comfortable using garage management systems, digital parts catalogues, and job-estimating tools, allowing you to hit the ground running with minimal downtime.
- Eagerness to Adapt: While you bring solid trade foundations, you are keen to learn BVR Automotive’s specific systems, Volkswagen Group parts structures, and operational standards.
The Role & Daily Responsibilities
As a Service Advisor / Receptionist, you are part of the front-of-house team and the crucial bridge between our customers and our workshop technicians.
Your day-to-day duties will include:
- Customer Interaction: Answering incoming phone calls and emails promptly, handling customer check-ins and handovers with warmth and professionalism.
- Diary & Schedule Management: Loading work efficiently into our garage management software to maintain optimal workflow for our technicians.
- Parts Management: Looking up, ordering, receiving, and checking in components from suppliers via digital catalogues.
- Estimating & Invoicing: Building accurate job cards, generating quotes, explaining repair charges clearly, and taking payments.
- Supplier & Workshop Liaison: Communicating efficiently with parts suppliers to ensure timely deliveries and maintaining clear communication with our workshop team.
- General Administration: Maintaining accurate customer records, managing hire car documentation, and supporting smooth front-of-house operations.
What We Offer (Benefits & Perks)
- Competitive Salary: £33,000 – £40,000 per year (depending on experience and capability).
- Work-Life Balance: Monday to Friday
- Generous Paid Leave: 33 days paid holiday per year (includes Bank Holidays and our annual Christmas shutdown).
- On-Site Facilities: Modern, clean facilities including a comfortable, good-sized canteen with cooking equipment and on-site shower facilities.
- Free Refreshments: Free-to-use Lavazza coffee machine to keep you fuelled throughout the day.
- Full Systems Training: Hands-on support and patience to get you fully confident with our garage management software and digital tools.
