IT-Technical Support Engineer in London

About us: We believe the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission at BVNK is to accelerate global money movement. We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd. Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services. We're incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

Location: We offer a Hybrid working policy.

About this role in the team: We are seeking an experienced IT Technical Support Engineer to join our team in BVNK. The successful candidate will be responsible for supporting IT services and ensuring IT security in the company's operations. The ideal candidate should have in-depth knowledge of IT infrastructure, strong problem-solving skills, and excellent communication skills.

• Key Areas of Responsibilities:
• Ensure IT solutions are supported to meet the company's operational needs.
• Ensure the company's IT infrastructure is secure, reliable, and scalable.
• Collaborate with the IT solutions team to design and implement IT services into the business that facilitate efficient and secure operations.
• Provide technical support to the company's staff via the helpdesk service regarding IT issues.
• Develop and maintain documentation of IT systems and procedures.
• Educate end-users about systems in use.
• Stay up-to-date with the latest technology trends and recommend new solutions to improve the company's IT infrastructure.

What we need from you:

• At least 5 years of experience in IT support or a similar role.
• In-depth knowledge of IT infrastructure, including networking, servers, and cloud computing.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Experience in IT security, including knowledge of security policies, procedures, and tools.
• Ability to work independently and as part of a team.
• Certifications in Apple management such as Jamf100, Jamf200, Jamf300, Apple Certified Support Professional and Apple Certified IT Professional are highly recommended.
• Skills in the following technologies are desirable: Apple environments and hardware, MDM management and configuration (Jamf, Meraki etc.), Email relay management and configuration (Google Workspace, Mimecast, DarkTrace etc.), IdP management and configuration (SSO, OIDC and SCIM), VOIP services, GWS management and configuration.

Job Fit & Personal Characteristics:

• Passionate about technology.
• Interest in financial markets and cryptocurrencies.
• Thorough, understands the importance of having a process to follow.
• Ability to think laterally – identifying the appropriate opportunities for our products.
• Quick learner.
• Confident, well spoken & articulate.
• Good attention to detail.
• Self-starter / high initiative.
• Team Player with a flexible approach to work.

If you are a highly motivated individual with a passion for IT technical support and IT security, we encourage you to apply for this exciting opportunity.

What you can expect from us:

• Fair and competitive salary at every stage of your growth.
• Meaningful ownership in the business through our employee option scheme.
• Flexible working hours, with hybrid working at its heart.
• A culture built on passionate, growth-minded people.
• A flexible approach to holiday.
• Opportunities to travel to our offices around the world.
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.