Director of Account Management - PSP & Fintech in London

About us: We believe the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission at BVNK is to accelerate global money movement. We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd. Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift. In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services. We're incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team: We are seeking a driven candidate to join our Fintech and PSP team as Director of Account Management, focusing on all aspects of account management and customer success. As Director of Account Management, you will be responsible for leading a team of Account Managers as well as managing and growing key client relationships. Reporting to the SVP - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long‐term retention, and delivering value to our clients.

Key Areas of Responsibilities:

• Act as a trusted advisor to clients, ensuring their success with our products and services.
• Develop and execute account growth strategies, identifying opportunities for upselling and cross‐selling.
• Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value.
• Deepen existing partnerships by delivering tailored value propositions that increase share of wallet.
• Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention.
• Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes.
• Support hiring, onboarding, and ramping of new team members as the Account Management organization scales.
• Foster a collaborative, high‐performance, and inclusive team culture.
• Proactively identify and resolve customer challenges, ensuring swift issue resolution.
• Analyse account performance data to provide strategic insights and drive informed decision‐making.
• Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business.
• Drive adoption of AI and automation tools to improve client experience and operational workflows.

What we need from you:

• Proven experience in account management, customer success, or a similar role within Payments or FinTech.
• Demonstrated ability to lead, coach, and develop high‐performing teams.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Strong track record of managing and growing enterprise‐level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset with a history of driving revenue growth within existing accounts.
• Strong analytical skills to assess performance and identify areas for improvement.
• Proven track record of improving processes and efficiencies through AI and automation.
• Ability to work cross‐functionally and manage multiple priorities in a fast‐paced environment.

What you can expect from us:

• Fair and competitive salary at every stage of your growth.
• Meaningful ownership in the business through our employee option scheme.
• Flexible working hours, with hybrid working at its heart.
• Culture built on passionate, growth‐minded people.
• A flexible approach to holiday.
• Opportunities to travel to our offices around the world.
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

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