At a Glance
- Tasks: Manage customer accounts in crypto, payments, or FX, ensuring they get maximum value from our products.
- Company: Join BVNK, a Mastercard partner revolutionising global money movement with stablecoin technology.
- Benefits: Competitive salary, flexible hours, hybrid work, and opportunities for global travel.
- Other info: Diverse and inclusive team culture focused on growth and collaboration.
- Why this job: Be at the forefront of financial innovation and help businesses thrive in the digital economy.
- Qualifications: Experience in customer-facing roles, especially in crypto or payments, with strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
About us: BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice. We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.
About this role in the team: The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, crypto or FX space.
Key Areas of Responsibilities:
- Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
- Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities
What we need from you:
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Crypto and/or Payments customers
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.
What you can expect from us:
- Fair and competitive salary at every stage of your growth
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Customer Success Manager in London employer: BVNK
BVNK is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving fintech landscape. With flexible working hours, a culture of growth and inclusivity, and opportunities for global travel, employees are empowered to thrive both personally and professionally. Joining BVNK means being part of a world-class team dedicated to revolutionising money movement, backed by the strength of Mastercard's global network.
