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- Tasks: Manage and grow key client relationships while driving customer success.
- Company: Join BVNK, a leading fintech transforming payment systems with crypto.
- Benefits: Competitive salary, flexible hours, hybrid work, and employee ownership options.
- Other info: Opportunities for travel and a creative environment to define BVNK's culture.
- Why this job: Be part of a diverse team shaping the future of payments globally.
- Qualifications: Experience in account management within Payments or FinTech, with strong relationship skills.
The predicted salary is between 50000 - 60000 £ per year.
About us: BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.
About this role in the team: We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.
Key Areas of Responsibilities:
- Act as a trusted advisor to clients, ensuring their success with our products and services
- Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling
- Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value
- Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
- Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention
- Proactively identify and resolve customer challenges, ensuring swift issue resolution
- Analyse account performance data to provide strategic insights and drive informed decision-making
- Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business
- Drive adoption of AI and automation tools to improve client experience and operational workflows
What we need from you:
- Proven experience in account management, customer success, or a similar role within Payments or FinTech.
- Deep understanding of crypto, blockchain, stablecoins, or digital assets.
- Strong track record of managing and growing enterprise-level accounts.
- Exceptional relationship management, negotiation, and communication skills.
- Strategic mindset with a history of driving revenue growth within existing accounts.
- Strong analytical skills to assess performance and identify areas for improvement.
- Proven track record of improving processes and efficiencies through AI and automation.
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
What you can expect from us:
- Fair and competitive salary at every stage of your growth
- Meaningful ownership in the business through our employee option scheme
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate, growth-minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Account Manager - PSP in London employer: BVNK
Contact Detail:
BVNK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - PSP in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments space. Attend industry events, join relevant online communities, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with someone from BVNK or any other company, make sure to discuss the latest trends in crypto and payments. This shows you’re not just interested in the role but are also passionate about the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and customer success. Think about how you can demonstrate your experience with upselling and relationship management. We want to see how you can add value to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining BVNK and being part of our exciting journey in transforming the financial system.
We think you need these skills to ace Account Manager - PSP in London
Some tips for your application 🫡
Show Your Passion for Payments: When writing your application, let your enthusiasm for the payments industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the future of payments and how BVNK is leading the charge.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or customer success, especially within the Payments or FinTech sectors. We love seeing how your background aligns with our needs, so don’t hold back on those specific achievements!
Be a Problem Solver: In your application, share examples of how you've tackled challenges in previous roles. We’re all about proactive problem-solving at BVNK, so showing us your strategic mindset will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at BVNK
✨Know Your Stuff
Make sure you have a solid understanding of BVNK's products and services, especially in relation to payments, crypto, and stablecoins. Familiarise yourself with their platform and how it integrates banks and blockchains. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Relationship Skills
As an Account Manager, relationship management is key. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight any upselling or cross-selling strategies you've implemented that led to increased account value.
✨Be Data-Driven
Since the role involves analysing account performance data, be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've identified areas for improvement and the impact those changes had on customer satisfaction and retention.
✨Stay Ahead of Trends
Research current trends in the payments and fintech industry, particularly around AI and automation. Be prepared to discuss how these trends could impact BVNK and its clients. Showing that you're proactive about industry knowledge will set you apart as a candidate who can contribute strategically.