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- Tasks: Lead a team to manage key client relationships and drive customer success in Fintech.
- Company: Join BVNK, a pioneering company transforming financial services with stablecoins.
- Benefits: Competitive salary, flexible working hours, and meaningful ownership through an employee option scheme.
- Why this job: Be at the forefront of financial innovation and make a real impact on global money movement.
- Qualifications: Experience in account management within Payments or FinTech, with strong leadership skills.
- Other info: Dynamic, inclusive culture with opportunities for travel and professional growth.
The predicted salary is between 80000 - 100000 £ per year.
About us: We believe the next generation of financial services will be powered by stablecoins. Founded in 2021, our mission at BVNK is to accelerate global money movement. We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd. Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we’re looking for smart, ambitious people to help us build the future of financial services. We’re incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.
About this role in the team: We are seeking a driven candidate to join our Fintech and PSP team as Director of Account Management, focusing on all aspects of account management and customer success. As Director of Account Management, you will be responsible for leading a team of Account Managers as well as managing and growing key client relationships. Reporting to the SVP - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long‑term retention, and delivering value to our clients.
Key Areas of Responsibilities:
- Act as a trusted advisor to clients, ensuring their success with our products and services.
- Develop and execute account growth strategies, identifying opportunities for upselling and cross‑selling.
- Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value.
- Deepen existing partnerships by delivering tailored value propositions that increase share of wallet.
- Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention.
- Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes.
- Support hiring, onboarding, and ramping of new team members as the Account Management organization scales.
- Foster a collaborative, high‑performance, and inclusive team culture.
- Proactively identify and resolve customer challenges, ensuring swift issue resolution.
- Analyse account performance data to provide strategic insights and drive informed decision‑making.
- Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business.
- Drive adoption of AI and automation tools to improve client experience and operational workflows.
What we need from you:
- Proven experience in account management, customer success, or a similar role within Payments or FinTech.
- Demonstrated ability to lead, coach, and develop high‑performing teams.
- Deep understanding of crypto, blockchain, stablecoins, or digital assets.
- Strong track record of managing and growing enterprise‑level accounts.
- Exceptional relationship management, negotiation, and communication skills.
- Strategic mindset with a history of driving revenue growth within existing accounts.
- Strong analytical skills to assess performance and identify areas for improvement.
- Proven track record of improving processes and efficiencies through AI and automation.
- Ability to work cross‑functionally and manage multiple priorities in a fast‑paced environment.
What you can expect from us:
- Fair and competitive salary at every stage of your growth.
- Meaningful ownership in the business through our employee option scheme.
- Flexible working hours, with hybrid working at its heart.
- A culture built on passionate, growth‑minded people.
- A flexible approach to holiday.
- Opportunities to travel to our offices around the world.
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Director of Account Management - PSP & Fintech employer: BVNK
Contact Detail:
BVNK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Account Management - PSP & Fintech
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payments space, especially those who work at BVNK or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into BVNK's mission and values. Show us how your experience aligns with our goals in stablecoin infrastructure and customer success. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings—create opportunities! If you see a gap where you can add value, pitch your ideas directly to us. We appreciate proactive thinkers who can drive growth and innovation.
✨Tip Number 4
Follow up after interviews with a thank-you note that highlights key points from your conversation. It shows your enthusiasm and keeps you fresh in our minds as we make decisions. Plus, it’s just good manners!
We think you need these skills to ace Director of Account Management - PSP & Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Account Management. Highlight your experience in account management and customer success, especially within the Payments or FinTech sectors. We want to see how your skills align with our mission at BVNK!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about stablecoins and how you can contribute to our team. Be sure to mention specific achievements that demonstrate your ability to lead and grow client relationships.
Showcase Your Analytical Skills: Since this role involves analysing account performance data, make sure to include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can back up their strategies with solid insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BVNK
✨Know Your Stuff
Make sure you have a solid understanding of stablecoins, crypto, and the fintech landscape. Research BVNK's mission and recent developments, especially their partnerships and technology. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Director of Account Management, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and fostering a collaborative culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of specific scenarios where you've driven account growth or resolved customer challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready for your interviewers. Ask about their vision for the future of BVNK, how they measure success in account management, or what challenges they foresee in the fintech space. This shows your genuine interest and strategic mindset.