At a Glance
- Tasks: Manage and grow key client relationships while driving customer success.
- Company: Join BVNK, a leading fintech innovator transforming payment systems.
- Benefits: Competitive salary, flexible hours, meaningful ownership, and global travel opportunities.
- Other info: Dynamic work environment with a focus on growth and inclusivity.
- Why this job: Be part of a diverse team shaping the future of payments with crypto.
- Qualifications: Experience in account management and a strong understanding of fintech and crypto.
The predicted salary is between 36000 - 60000 £ per year.
BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.
We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we are looking for smart, ambitious people to help us build the next generation of payments.
We are honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.
We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.
Responsibilities
- Act as a trusted advisor to clients, ensuring their success with our products and services.
- Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling.
- Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value.
- Deepen existing partnerships by delivering tailored value propositions that increase share of wallet.
- Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention.
- Proactively identify and resolve customer challenges, ensuring swift issue resolution.
- Analyse account performance data to provide strategic insights and drive informed decision-making.
- Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business.
- Drive adoption of AI and automation tools to improve client experience and operational workflows.
What we need from you
- Proven experience in account management, customer success, or a similar role within Payments or FinTech.
- Deep understanding of crypto, blockchain, stablecoins, or digital assets.
- Strong track record of managing and growing enterprise-level accounts.
- Exceptional relationship management, negotiation, and communication skills.
- Strategic mindset with a history of driving revenue growth within existing accounts.
- Strong analytical skills to assess performance and identify areas for improvement.
- Proven track record of improving processes and efficiencies through AI and automation.
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
What you can expect from us
- Fair and competitive salary at every stage of your growth.
- Meaningful ownership in the business through our employee option scheme.
- Flexible working hours, with hybrid working at its heart.
- A culture built on passionate, growth-minded people.
- A flexible approach to holiday.
- Opportunities to travel to our offices around the world.
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Account Manager - PSP New London employer: Bvnk Ltd
BVNK is an exceptional employer that champions innovation and inclusivity within the rapidly evolving payments landscape. With a competitive salary structure, flexible working arrangements, and meaningful ownership opportunities, employees are empowered to thrive in a dynamic environment. Our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces reflects our commitment to fostering a passionate and growth-oriented culture, making BVNK an ideal place for those looking to make a significant impact in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - PSP New London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Bvnk Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager - PSP New London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bvnk Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bvnk Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bvnk Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bvnk Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bvnk Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bvnk Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
