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For Companies At a Glance
- Tasks: Manage and grow key client relationships in the exciting world of payments and crypto.
- Company: Join BVNK, a leading fintech innovator transforming payment systems globally.
- Benefits: Competitive salary, flexible hours, meaningful ownership, and global travel opportunities.
- Other info: Dynamic work culture focused on growth, inclusivity, and innovation.
- Why this job: Be part of a diverse team shaping the future of finance with cutting-edge technology.
- Qualifications: Experience in account management and a passion for crypto and fintech.
The predicted salary is between 36000 - 60000 £ per year.
BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.
We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we are looking for smart, ambitious people to help us build the next generation of payments.
We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.
We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.
Responsibilities
- Act as a trusted advisor to clients, ensuring their success with our products and services
- Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling
- Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value
- Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
- Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention
- Proactively identify and resolve customer challenges, ensuring swift issue resolution
- Analyse account performance data to provide strategic insights and drive informed decision-making
- Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business
- Drive adoption of AI and automation tools to improve client experience and operational workflows
What we need from you
- Proven experience in account management, customer success, or a similar role within Payments or FinTech.
- Deep understanding of crypto, blockchain, stablecoins, or digital assets.
- Strong track record of managing and growing enterprise-level accounts.
- Exceptional relationship management, negotiation, and communication skills.
- Strategic mindset with a history of driving revenue growth within existing accounts.
- Strong analytical skills to assess performance and identify areas for improvement.
- Proven track record of improving processes and efficiencies through AI and automation.
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
What you can expect from us
- Fair and competitive salary at every stage of your growth
- Meaningful ownership in the business through our employee option scheme
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate, growth-minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Account Manager - PSP London employer: Bvnk Ltd
Contact Detail:
Bvnk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - PSP London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments space. Attend industry events, join relevant online communities, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with someone from BVNK or any other company, make sure to discuss the latest trends in crypto and payments. This shows you’re not just interested in the role but are also passionate about the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and customer success. Think about how you can demonstrate your experience with upselling and relationship management. We want to see how you can add value to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining BVNK and being part of our exciting journey in transforming the financial system.
We think you need these skills to ace Account Manager - PSP London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in account management and customer success, especially within Payments or FinTech. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the payments industry and how your background in crypto or blockchain makes you a perfect fit for BVNK. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to grow accounts and enhance customer relationships. Numbers speak volumes, so if you’ve driven revenue growth or improved processes, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bvnk Ltd
✨Know Your Stuff
Make sure you have a solid understanding of crypto, blockchain, and stablecoins. Brush up on the latest trends in the payments industry, especially how they relate to BVNK's offerings. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your Relationship Skills
As an Account Manager, your ability to build and maintain relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your negotiation skills and how you've driven customer success.
✨Be Data-Driven
Familiarise yourself with performance metrics relevant to account management. Be ready to discuss how you've used data to drive decisions in previous roles. This will demonstrate your analytical skills and strategic mindset, which are crucial for the position.
✨Emphasise Collaboration
BVNK values teamwork, so be prepared to talk about how you've worked cross-functionally in the past. Share specific instances where collaboration led to improved customer satisfaction or operational efficiencies. This will show that you can thrive in a fast-paced environment and contribute to the company's success.