At a Glance
- Tasks: Manage customer accounts in crypto, payments, or FX, ensuring their success and satisfaction.
- Company: Join BVNK, a leading fintech company backed by Mastercard, revolutionising money movement.
- Benefits: Enjoy competitive salary, flexible hours, hybrid work, and global travel opportunities.
- Other info: Diverse and inclusive team culture focused on growth and collaboration.
- Why this job: Be at the forefront of financial innovation and help businesses thrive with cutting-edge solutions.
- Qualifications: Experience in customer-facing roles, especially in crypto or payments, with strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice. We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.
The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, crypto or FX space.
Key Areas of Responsibilities:
- Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates.
- Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales.
- Identify/track adoption and growth opportunities within existing clients.
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk.
- Work with Account Managers to identify upsell and renewal opportunities.
- Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do.
- Work with our marketing department to ensure client communication is timely and targeted.
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge.
- Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities.
What we need from you:
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Crypto and/or Payments customers.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.
What you can expect from us:
- Fair and competitive salary at every stage of your growth.
- Flexible working hours, with hybrid working at its heart.
- A culture built on passionate growth-minded people.
- A flexible approach to holiday.
- Opportunities to travel to our offices around the world to collaborate with your colleagues.
- An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets.
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Customer Success Manager New London employer: Bvnk Ltd
BVNK is an exceptional employer that offers a dynamic work environment where innovation meets finance, particularly in the rapidly evolving field of digital assets. With a strong focus on employee growth and collaboration, you will have the opportunity to lead strategic initiatives while working alongside talented professionals in a culture that values excellence and forward-thinking. Located in a vibrant financial hub, BVNK provides unique advantages such as access to cutting-edge technology and a network of industry leaders, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager New London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bvnk Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bvnk Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager New London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bvnk Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bvnk Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bvnk Ltd!
How to prepare for a job interview at Bvnk Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
