Position
We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.
Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.
Job responsibilities
- Act as a Brand Ambassador , inspiring trust, commitment, and client-centric excellence, and leading by example.
- Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices . Act as an agent of change.
- Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
- Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team , in partnership with LST and DSM, and to elevate the experience. Execute strategies to recruit new clients, host in-store events , leverage digital tools, and create strong local business relevance , nurturing store portfolio and enhancing relationships with VICs.
- Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types , following the brand’s selling experience, enhancing italianness and hospitality.
- Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
- Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
- Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent , creating clear career paths for team members.
- Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
- Be responsible for the good maintenance, safe environment, and good functioning of the store .
- Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
- Client-centric
- Client Relationship Development
- Entrepreneurial Mindset
- Networking
- Ownership
- Influence
- Caring Leadership
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Financial Management
- Sales Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
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STORE MANAGER BVLGARI NEW BOND STREET employer: Bvlgari
BVLGARI offers an exceptional work environment in the heart of Manchester, where luxury meets opportunity. As a Store Manager, you will not only lead a passionate team but also benefit from a culture that prioritises employee growth and development through coaching and mentorship. With a focus on delivering memorable client experiences, BVLGARI provides unique advantages such as hosting exclusive events and fostering a collaborative atmosphere that empowers you to excel in your role.
