Position
We are seeking a highly skilled and results-driven Store Manager to lead our flagship New Bond Street boutique. Reporting directly to the Country Managing Director, this full-time role is responsible for driving commercial performance, delivering an exceptional client experience, and inspiring, developing, and leading a high-performing team.
Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client-centric philosophy, effectively managing both front- and back-of-house activities to foster team engagement and drive business success.
Job responsibilities
- Act as a Brand Ambassador, inspiring trust, commitment, and client-centric excellence, and leading by example.
- Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices. Act as an agent of change.
- Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
- Foster the store team to craft personalized Client journeys, using CX measurement programs to coach the team, in partnership with LST and DSM, and to elevate the experience. Execute strategies to recruit new clients, host in-store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
- Ensure a seamless and consistent client experience in-store and remotely for all Clients’ types, following the brand’s selling experience, enhancing italianness and hospitality.
- Ensure smooth organization of the team (front, back, and CARE) and the resources and challenge the status quo to bring innovation.
- Coach, develop, and retain high-performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities. Cultivate inclusivity while managing and developing multicultural teams.
- Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
- Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
- Be responsible for the good maintenance, safe environment, and good functioning of the store.
- Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
- Client-centric
- Client Relationship Development
- Entrepreneurial Mindset
- Networking
- Ownership
- Influence
- Caring Leadership
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Financial Management
- Sales Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
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STORE MANAGER BVLGARI NEW BOND STREET employer: Bvlgari
BVLGARI offers an exceptional work environment in the heart of Manchester, where luxury meets opportunity. As a Store Manager, you will not only lead a passionate team but also benefit from a culture that prioritises employee growth and development through coaching and mentorship. With a focus on delivering memorable client experiences, BVLGARI provides unique advantages such as hosting exclusive events and fostering a collaborative atmosphere that empowers you to excel in your role.
