At a Glance
- Tasks: Provide exceptional service and build lasting relationships with clients in a luxury environment.
- Company: Join the prestigious Bvlgari team at Selfridges, a leader in luxury jewellery and watches.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and exceeding sales targets.
- Why this job: Be a brand ambassador and make a real impact on clients' luxury shopping experiences.
- Qualifications: Experience in client relations and a passion for luxury products.
The predicted salary is between 30000 - 40000 £ per year.
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches. Full time position – Reporting to Store Manager.
The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job Responsibilities
- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, care, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying client concerns.
- Serve as a proactive liaison between clients and local/central service departments.
- Achieve and exceed sales objectives and targets.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Prove knowledge of policies and procedures.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile
Soft Skills
- Client‑centric
- Interpersonal savviness
- Client relationship development
- Adaptability
- Negotiation
- Collaboration (work in team)
- Brand sensitivity
- Cultural curiosity and sensitivity
- Organized and efficient
- Detail‑oriented with ability to manage multiple tasks simultaneously
- Able to work in a fast‑paced and target‑oriented environment
Hard Skills
- Selling techniques
- Tech savvy, including familiarity with CRM systems
- Knowledge of luxury industry
- Fluent in English
SENIOR CLIENT ADVISOR BVLGARI SELFRIDGES employer: Bvlgari
Bvlgari UK offers an exceptional work environment for the Senior Client Advisor role at our Selfridges Boutique, where passion for luxury and client service is at the heart of our culture. Employees benefit from comprehensive training, opportunities for personal growth, and a supportive team atmosphere that encourages collaboration and excellence. Working in one of London's most prestigious retail locations, you will not only represent a world-renowned brand but also enjoy the unique advantage of engaging with a diverse clientele in a vibrant setting.
