Position
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.
Full time position – Reporting to Store Manager
The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Job Responsibilities
- Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, care, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying client concerns.
- Serve as a proactive liaison between clients and local/central service departments.
- Achieve and exceed sales objectives and targets.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Prove knowledge of policies and procedures.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile
Soft Skills
- Client‑centric
- Interpersonal savviness
- Client relationship development
- Adaptability
- Negotiation
- Collaboration (work in team)
- Brand sensitivity
- Cultural curiosity and sensitivity
- Organized and efficient
- Detail‑oriented with ability to manage multiple tasks simultaneously
- Able to work in a fast‑paced and target‑oriented environment
Hard Skills
- Selling techniques
- Tech savvy, including familiarity with CRM systems
- Knowledge of luxury industry
- Fluent in English
