PERFUMES CLIENT ADVISOR SELFRIDGES LONDON

Position

As a Bvlgari Parfums Client Advisor, you will play a key role in driving sales while delivering an exceptional experience to every client. You will be responsible for supporting store sales, managing the day‑to‑day operations of the counter, and embodying the Maison’s DNA and heritage to the highest standards.

Job Responsibilities

• Consistently achieve and exceed personal and counter sales targets on a monthly and annual basis, contributing to the business growth and success of the store.
• Proactively develop new client relationships, while nurturing and strengthening existing ones.
• Implement business strategies following the guidance of the Retail Manager.
• Use initiative to maximise every selling opportunity across the collections, tailoring recommendations to meet the individual needs of each client.
• Achieve and exceed personal KPIs set by your line manager, ensuring the highest standards of sales excellence.
• Deliver a superior customer service experience by demonstrating in-depth product knowledge while guiding clients through the full Bulgari journey.
• Foster brand loyalty, transforming every client visit into an unforgettable luxury shopping experience, introducing them to the world of Bulgari.
• Share and communicate the Maison’s heritage, values, legacy, and mission with our clients.
• Work collaboratively with colleagues to deliver seamless and high‑quality client experiences.
• Support back‑of‑house operations, including stock monitoring, replenishment, and maintaining a healthy stockholding on the shop floor.
• Uphold pristine shop‑floor standards and assist the Business Manager with any additional tasks to ensure readiness for trade at all times.
• Maintain impeccable grooming and presentation standards in line with Bulgari’s luxury image.

Profile

• Minimum of 3 years’ experience in a one‑to‑one sales environment, ideally within luxury department stores; experience in Fragrance, Beauty, or Luxury goods is also highly desirable.
• Customer service excellence, with the ability to create personalized and exceptional experiences.
• Creative and self‑confident in the client journey, with strong selling skills and techniques.
• Ambitious, motivated, and committed to achieving personal goals.
• Genuine passion in the fragrance/beauty industry, with an awareness of market trends.
• Willingness to focus on continuous professional development and learning.
• Reliable and comfortable working in a fast‑paced luxury environment.
• Excellent grooming standards aligning with both Bulgari’s and the store’s expectations.
• Flexible working weekends, bank holidays, and varying shifts according to business needs.
• Displays proactivity and can take initiative in all aspects of the role.

Personal Attributes

• Exceptional communication and interpersonal skills.
• Collaborative team player with a positive and focused mindset.
• Confident and results‑driven, with a dedication to exceptional luxury service.