At a Glance
- Tasks: Lead a dynamic team to create unforgettable client experiences and drive sales success.
- Company: Join a prestigious luxury brand at Selfridges in Manchester.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Opportunity to develop your leadership skills in a multicultural team.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail space.
- Qualifications: Experience in retail management and a passion for client relationships.
The predicted salary is between 40000 - 50000 £ per year.
Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Responsibilities
- Lead by example and act as a brand ambassador, inspiring trust, commitment, and client‑centric excellence.
- Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation, and collecting best practices.
- Act as an agent of change.
- Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative); hold daily briefs and spend significant time on the shop floor.
- Foster the store team to craft personalized client journeys, using CX measurement programs to coach the team.
- Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing the store portfolio and enhancing relationships with VICs.
- Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience and enhancing Italian hospitality.
- Ensure smooth organization of the team (front, back, and CARE) and the resources, challenging the status quo to bring innovation.
- Coach, develop, and retain high‑performing teams by providing ongoing feedback, recognition, and structured development opportunities; cultivate inclusivity and manage multicultural teams.
- Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
- Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming, and company procedures.
- Be responsible for good maintenance, a safe environment, and the good functioning of the store.
- Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
- Client‑centric
- Client Relationship Development
- Entrepreneurial Mindset
- Networking
- Ownership
- Influence
- Caring Leadership
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Financial Management
- Sales Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
STORE MANAGER MANCHESTER (SELFRIDGES) employer: Bvlgari
As a Store Manager at our Manchester Selfridges location, you will thrive in a dynamic and inclusive work culture that prioritises client-centric excellence and team engagement. We offer robust employee growth opportunities through structured development paths and ongoing coaching, ensuring you can advance your career while making a meaningful impact in the luxury retail sector. Join us to be part of a brand that values innovation, collaboration, and the unique charm of Italian hospitality, all within a vibrant city known for its rich cultural heritage.
StudySmarter Expert Advice🤫
We think this is how you could land STORE MANAGER MANCHESTER (SELFRIDGES)
✨Tip Number 1
Get to know the brand inside out! Research their values, mission, and recent initiatives. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly understands and embodies their client-centric philosophy.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This insider knowledge can give you an edge and help you tailor your approach to what the store really needs.
✨Tip Number 3
Practice your pitch! Prepare a few key stories that highlight your leadership skills and how you've driven team engagement in the past. When you can share real examples of your impact, it’ll resonate more with the interviewers and show them you’re ready to lead their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make this happen!
We think you need these skills to ace STORE MANAGER MANCHESTER (SELFRIDGES)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering a top-notch client experience and how you embody that client-centric philosophy in your previous roles.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your experience in retail management, team leadership, and any specific achievements that demonstrate your ability to drive sales and foster team engagement. We love seeing relevant examples!
Be Authentic:Don’t be afraid to show your personality in your written application. We’re looking for someone who can inspire trust and commitment within the team, so let us know what makes you unique and how you can bring that to our store.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Bvlgari
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, mission, and recent initiatives. Understanding their client-centric philosophy will help you demonstrate how you can embody this in your role as a Store Manager.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to team management and development. Share specific examples of how you've motivated teams, fostered inclusivity, and driven performance in previous roles. This will highlight your caring leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've successfully managed client relationships or navigated challenges in retail, and be ready to share these stories.
✨Demonstrate Your Market Knowledge
Stay updated on local market trends and competitors, especially in the luxury sector. Being able to discuss these insights during your interview will show that you're proactive and have an entrepreneurial mindset, which is crucial for driving business success.
