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For Companies At a Glance
- Tasks: Lead and inspire the sales team while ensuring exceptional customer service.
- Company: Join a luxury brand at Selfridges with a vibrant culture.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Why this job: Be a key player in a dynamic retail environment and drive sales success.
- Qualifications: Experience in retail and strong leadership skills are essential.
- Other info: Exciting opportunity for growth in a prestigious luxury setting.
The predicted salary is between 36000 - 60000 £ per year.
Position: Partnering with the Store Manager, the Deputy Store Manager is responsible for developing & coaching the sales team, ensuring seamless floor management, fostering a client-centric mindset, and infusing the brand's culture and values. Working alongside the Store Manager, the Deputy Store Manager also contributes to achieving sales objectives by consistently mentoring the sales team to provide exceptional customer service.
Responsibilities
- Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
- Lead sales team by example on the floor.
- Reach sales targets and manage the boutique in order to achieve sales objectives and KPI’s.
- Support Store Manager to propose and implement action plans to improve results.
- Support with the Boutique’s Weekly trade report.
- In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
- Supervise After Sales Service requests providing excellent service.
- Organize and implement store rotations, shifts and holidays.
- Support the Store Manager regarding in-store training and team briefing.
- Support Store Manager and team in CRM / develop loyal customers.
Additional Responsibilities
- Support Store Manager with induction of new joiners.
- Support Store Manager in opening and closure procedures.
- Support Store Manager in upholding uniform and grooming standards.
- Support store administrative where needed and necessary.
Technical Skills
- Knowledge of Luxury Business
- Selling skills
- CRM techniques and tools
- Store procedures and process
DEPUTY STORE MANAGER SELFRIDGES in London employer: Bvlgari
Contact Detail:
Bvlgari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPUTY STORE MANAGER SELFRIDGES in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their values and culture, so you can show how you embody them during your interview. This will help you connect with the team and demonstrate that you're a perfect fit.
✨Tip Number 2
Practice your sales pitch! As a Deputy Store Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams or achieved sales targets in the past, and be ready to share those stories.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the store's current challenges or goals. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're keen on joining our team!
We think you need these skills to ace DEPUTY STORE MANAGER SELFRIDGES in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for the luxury retail sector shine through. We want to see how you connect with the brand's culture and values, so share any relevant experiences that highlight your enthusiasm for delivering exceptional customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy Store Manager role. Highlight your leadership skills and experience in coaching sales teams, as well as any achievements related to meeting sales targets. We appreciate when candidates take the time to align their application with our needs.
Be Specific About Your Achievements: Use concrete examples to demonstrate your past successes in retail management. Whether it’s hitting KPIs or improving customer satisfaction, we love to see numbers and results that back up your claims. This helps us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Bvlgari
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its values, culture, and what sets it apart in the luxury market. This will help you demonstrate your alignment with the brand's ethos and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved sales performance. Be ready to discuss how you can motivate and coach others to achieve their best.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or resolve team conflicts. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is a key responsibility, be prepared to discuss your sales strategies and techniques. Share specific examples of how you've met or exceeded sales goals in previous roles, and how you plan to apply those skills in this position.
