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For Companies At a Glance
- Tasks: Lead a dynamic sales team and ensure exceptional customer service.
- Company: Join the prestigious Harrods team in a luxury retail environment.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be part of a luxury brand and make a real impact on customer experiences.
- Qualifications: Experience in luxury retail and strong leadership skills.
- Other info: Exciting opportunity for growth in a fast-paced, high-end retail setting.
The predicted salary is between 36000 - 60000 £ per year.
Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers.
Responsibilities
- Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
- Lead sales team by example on the floor.
- Reach sales targets and manage the boutique in order to achieve sales objectives and KPIs.
- Support Store Manager to propose and implement action plans to improve results.
- Support with the Boutique’s Weekly trade report.
- In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
- Supervise After Sales Service requests providing excellent service.
- Organize and implement store rotations, shifts and holidays.
- Support the Store Manager regarding in-store training and team briefing.
- Support Store Manager and team in CRM / develop loyal customers.
Additional Responsibilities
- Support Store Manager with induction of new joiners.
- Support Store Manager in opening and closure procedures.
- Support Store Manager in upholding uniform and grooming standards.
- Support store administrative tasks where needed and necessary.
Qualifications
- Knowledge of Luxury Business
- Selling skills
- CRM techniques and tools
- Store procedures and processes
DEPUTY STORE MANAGER HARRODS in London employer: Bvlgari
Contact Detail:
Bvlgari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPUTY STORE MANAGER HARRODS in London
✨Tip Number 1
Get to know the company culture before your interview. Research Harrods and understand their values, especially around customer service and luxury retail. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your sales pitch! As a Deputy Store Manager, you'll need to demonstrate your selling skills. Role-play with a friend or in front of a mirror to get comfortable showcasing your ability to close sales and provide exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Harrods. Plus, it shows your genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a simple way to keep yourself top of mind as they make their decision.
We think you need these skills to ace DEPUTY STORE MANAGER HARRODS in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for the luxury retail sector shine through. We want to see how your enthusiasm aligns with our brand values and how you can contribute to creating exceptional customer experiences.
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading by example. Make sure to showcase any previous experience where you've successfully coached or managed a team. We’re looking for those who can inspire others and drive sales together!
Be Specific About Your Achievements: Use concrete examples to demonstrate how you've met sales targets or improved customer satisfaction in past roles. We love numbers, so if you can quantify your success, do it! It shows us you know how to achieve results.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We appreciate when candidates take the extra step to connect their skills with our needs.
How to prepare for a job interview at Bvlgari
✨Know Your Luxury Business
Make sure you brush up on your knowledge of the luxury retail sector. Understand the latest trends, key players, and what sets a brand like Harrods apart. This will show your passion for the industry and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully coached a team or resolved conflicts. Highlight how you can motivate others to achieve sales targets and maintain high standards.
✨Familiarise Yourself with CRM Techniques
Since customer relationship management is crucial, be ready to discuss your experience with CRM tools. Share specific strategies you've used to develop loyal customers and how you measure success in building those relationships.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle store operations. Think of scenarios where you've had to step up in a manager's absence or manage a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
