Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.
Full time position – Reporting to Store Manager
The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.
Job responsibilities
Deliver an Exceptional Selling Experience
Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression .
Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives , according to the received guidelines.
Address complex clients’ complaints with diplomacy ; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
Serve as proactive liaison between clients and local/central service departments.
Achieve and Exceed Sales Objectives and Targets
Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs .
Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile
- Client-centric
- Client Relationship Development
- Negotiation
- Collaboration , being able to work in team
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail- oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast- paced and target- oriented environment
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CLIENT ADVISOR BVLGARI HARRODS in London employer: Bvlgari
BVLGARI offers an exceptional work environment in the heart of Manchester, where luxury meets opportunity. As a Store Manager, you will not only lead a passionate team but also benefit from a culture that prioritises employee growth and development through coaching and mentorship. With a focus on delivering memorable client experiences, BVLGARI provides unique advantages such as hosting exclusive events and fostering a collaborative atmosphere that empowers you to excel in your role.
