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- Tasks: Deliver exceptional client experiences and build lasting relationships in a luxury retail environment.
- Company: Join the prestigious Bvlgari team at our Sloane Street Boutique.
- Benefits: Full-time position with competitive pay and opportunities for growth.
- Why this job: Be a brand ambassador and make a real impact in the luxury jewellery and watch industry.
- Qualifications: Experience in client relations, sales, and a passion for luxury products.
- Other info: Dynamic, fast-paced environment with a focus on teamwork and personal development.
The predicted salary is between 30000 - 40000 £ per year.
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Sloane Street Boutique specializing in jewelry and watches.
Employment: Full time position – Reporting to Store Manager
About the Role: The Senior Client Advisor embodies the brand and serves as a powerful brand ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Responsibilities:
- Deliver an exceptional selling experience.
- Assist all clients/prospects entering the store, ensuring professionalism following brand selling experience.
- Keep client information up to date in the company CRM system and execute 1-to-1 CRM initiatives.
- Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying client concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Actively work towards meeting or exceeding individual sales targets and contributing to overall store KPIs.
- Understand and maintain knowledge of all trainings and procedures to provide flawless experience and personalized advice.
- Adhere strictly to company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile:
- Soft Skills: Client-centric, Interpersonal savviness, Client Relationship Development, Adaptability, Negotiation, Collaboration – ability to work in a team, Brand sensitivity, Cultural curiosity and sensitivity, Organized and efficient, Detail-oriented with ability to manage multiple tasks simultaneously, Able to work in a fast-paced, target-oriented environment.
- Hard Skills: Selling techniques, Tech savvy, including familiarity with CRM systems, Knowledge of luxury industry, Fluent in English.
CLIENT ADVISOR BULGARI SLOANE STREET in London employer: Bvlgari
Contact Detail:
Bvlgari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLIENT ADVISOR BULGARI SLOANE STREET in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Bvlgari's history, values, and latest collections. This will not only impress your interviewers but also help you connect with the brand's ethos.
✨Tip Number 2
Practice your selling techniques! Role-play with a friend or in front of the mirror. Show how you would engage clients, handle objections, and close sales. Remember, it’s all about creating that exceptional selling experience!
✨Tip Number 3
Be ready to showcase your interpersonal skills. Think of examples where you've built strong client relationships or resolved complaints effectively. This is your chance to demonstrate your client-centric approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CLIENT ADVISOR BULGARI SLOANE STREET in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your enthusiasm for the luxury industry shine through. We want to see that you genuinely care about the products and the brand, so share any relevant experiences or insights that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Client Advisor role. Use keywords from the job description and demonstrate how your skills and experiences align with what we’re looking for. This shows us you’ve done your homework!
Highlight Your Client-Centric Approach: Since this role is all about building relationships, emphasise your client-centric mindset in your application. Share examples of how you've gone above and beyond for clients in the past, as this will resonate with our values at Bvlgari.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and culture!
How to prepare for a job interview at Bvlgari
✨Know Your Brand Inside Out
Before the interview, dive deep into Bvlgari's history, values, and product lines. Being able to discuss their jewellery and watches with genuine enthusiasm will show that you’re not just a candidate, but a true brand ambassador.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you’ve built relationships and resolved complaints diplomatically, as this aligns perfectly with the role of a Senior Client Advisor.
✨Familiarise Yourself with CRM Systems
Since the role involves keeping client information up to date in a CRM system, brush up on your tech skills. If you have experience with specific systems, be ready to discuss how you’ve used them to enhance client relationships.
✨Demonstrate Your Sales Savvy
Be prepared to talk about your sales achievements and strategies. Think of ways you’ve met or exceeded targets in previous roles, and be ready to share how you can contribute to the store’s KPIs at Bvlgari.