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For Companies At a Glance
- Tasks: Lead a dynamic sales team and ensure exceptional customer service.
- Company: Join the iconic Harrods team in a luxury retail environment.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Why this job: Be part of a prestigious brand and make a real impact on customer experiences.
- Qualifications: Experience in retail and strong leadership skills are essential.
- Other info: Exciting opportunity for growth in a fast-paced luxury setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Position: Senior Client Advisor toward customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers.
Responsibilities
- Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
- Lead sales team by example on the floor.
- Reach sales targets and manage the boutique in order to achieve sales objectives and KPI’s.
- Support Store Manager to propose and implement action plans to improve results.
- Support with the Boutique’s Weekly trade report.
- In the absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
- Supervise After Sales Service requests providing excellent service.
- Organize and implement store rotations, shifts and holidays.
- Support the Store Manager regarding in-store training and team briefing.
- Support Store Manager and team in CRM / develop loyal customers.
Additional Responsibilities
- Support Store Manager with induction of new joiners.
- Support Store Manager in opening and closure procedures.
- Support Store Manager in upholding uniform and grooming standards.
- Support store administrative where needed and necessary.
Technical Skills
- Knowledge of Luxury Business
- Selling skills
- CRM techniques and tools
- Store procedures and process
DEPUTY STORE MANAGER HARRODS employer: Bvlgari
Contact Detail:
Bvlgari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPUTY STORE MANAGER HARRODS
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail sector, especially those who work at Harrods. Attend industry events or join relevant online groups to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, don’t be shy about discussing your experience in coaching sales teams and achieving targets. Make sure they know you can lead by example on the shop floor.
✨Tip Number 3
Prepare for interviews by practising common questions related to luxury retail and customer service. Think about how you would handle specific scenarios, like improving sales or managing a team during busy periods. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Harrods. Let’s get you that Deputy Store Manager role!
We think you need these skills to ace DEPUTY STORE MANAGER HARRODS
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! We want to see how your enthusiasm aligns with our brand values and the high standards we uphold at Harrods.
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading by example. Make sure to showcase any previous experience where you've successfully coached or managed a team. We’re looking for those who can inspire others!
Be Specific About Your Achievements: Don’t just say you’ve hit sales targets; tell us how you did it! Use numbers and examples to illustrate your success in achieving KPIs and improving customer satisfaction. We love a good success story!
Tailor Your Application: Make your application stand out by tailoring it specifically to the role of Deputy Store Manager. Mention relevant skills and experiences that directly relate to the responsibilities outlined in the job description. And remember, apply through our website for the best chance!
How to prepare for a job interview at Bvlgari
✨Know Your Luxury Business
Make sure you brush up on your knowledge of the luxury retail sector. Understand the latest trends, customer expectations, and what sets a brand like Harrods apart. This will show that you're not just interested in the role but are genuinely passionate about the industry.
✨Demonstrate Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully coached a team or resolved conflicts. Highlight how you can motivate others to achieve sales targets and maintain high standards of customer service.
✨Familiarise Yourself with CRM Techniques
Since developing loyal customers is key, be ready to discuss your experience with CRM tools and techniques. Think of specific instances where you've used these skills to enhance customer relationships and drive sales. This will show that you understand the importance of customer loyalty in luxury retail.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle various scenarios, such as managing the store in the absence of the Store Manager or dealing with after-sales service requests. Practice your responses to these situational questions to demonstrate your problem-solving abilities and readiness for the role.
