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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and exceed sales targets in a luxury environment.
- Company: Join Bvlgari at Harrods, a leader in luxury jewellery and watches.
- Benefits: Gain valuable experience in the luxury retail sector with a dynamic team.
- Why this job: Be part of a prestigious brand and make lasting impressions on clients.
- Qualifications: Experience in sales, strong interpersonal skills, and a passion for luxury.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 £ per year.
Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Harrods Boutique specializing in jewelry and watches. Full-time position – Reporting to Store Manager.
Responsibilities
- Deliver an Exceptional Selling Experience and assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients’ concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Achieve and Exceed Sales Objectives and Targets. Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Prove Knowledge of Policies and Procedures. Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients. Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Profile / Soft Skills
- Client-centric
- Interpersonal Savviness
- Client Relationship Development
- Adaptability
- Negotiation
- Collaboration and the ability to work in a team
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail-oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast-paced and target-oriented environment
Profile / Hard Skills
- Selling Techniques
- Tech Savvy, including familiarity with CRM systems
- Knowledge of luxury industry
- Fluent in English
CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT) employer: Bvlgari
Contact Detail:
Bvlgari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Bvlgari's history, products, and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your selling techniques! Role-play common scenarios you might face as a Client Advisor. This will help you feel more confident when discussing how you'd handle client interactions during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Bvlgari team at Harrods!
We think you need these skills to ace CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT)
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your enthusiasm for the luxury industry shine through. We want to see that you genuinely care about delivering an exceptional experience to clients, especially in a prestigious setting like Bvlgari at Harrods.
Highlight Your Client-Centric Approach: Make sure to emphasise your client relationship skills. We’re looking for someone who can handle various client needs with professionalism and diplomacy, so share examples of how you've successfully managed client interactions in the past.
Demonstrate Your Sales Savvy: Don’t forget to showcase your sales achievements! We love candidates who can prove they’ve met or exceeded targets before, so include any relevant metrics or accomplishments that highlight your ability to drive sales.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your application. Tailor your language to match the brand's image and ensure your CV and cover letter reflect your attention to detail and organisational skills.
How to prepare for a job interview at Bvlgari
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in Bvlgari's jewellery and watches. Familiarise yourself with their latest collections, materials used, and brand history. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you handled complaints or difficult situations with diplomacy. This will demonstrate your ability to deliver an exceptional selling experience, which is crucial for a Client Advisor.
✨Be Ready to Discuss Sales Strategies
Think about your previous sales achievements and be prepared to discuss the techniques you used to meet or exceed targets. Show how you can contribute to the store’s KPIs by sharing specific strategies that worked for you in the past.
✨Demonstrate Your Adaptability
In a fast-paced environment like Harrods, adaptability is key. Be ready to share instances where you successfully managed multiple tasks or adapted to changing circumstances. This will highlight your organisational skills and ability to thrive under pressure.