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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and maximise spa revenue through exceptional service.
- Company: Luxury spa within a five-star hotel, focused on outstanding guest experiences.
- Benefits: Competitive pay, staff discounts, and opportunities for professional growth.
- Why this job: Join a vibrant team and create memorable experiences for guests in a luxury setting.
- Qualifications: Customer service experience in luxury environments; passion for hospitality is key.
- Other info: Immaculate presentation and authentic service skills are essential for success.
The predicted salary is between 20000 - 30000 £ per year.
Reporting to the Spa Manager, you will be responsible for meeting and greeting our guests and members whilst also making repeat and new bookings. You will be responsible for maximising the revenue of the Spa through effective scheduling, treatment room bookings and product sales. You will deliver exceptional financial results within Spa treatments, fitness and membership department. You will lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
What we are looking for
The ideal candidate will have a customer service background in luxury Spas ideally based within five-star deluxe hotels. You are likely to have relevant NVQ or professional qualifications although your passion for the job will be what sets you apart. To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses authentic yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
Spa Receptionist employer: Bvlgari Hotel London
Contact Detail:
Bvlgari Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in the luxury spa industry, especially those who work at five-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your authentic self shine through. Remember, they want someone who can engage with guests, so be warm and approachable.
✨Tip Number 3
Do your homework! Research the spa and its services before your interview. Knowing their treatments and products will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're keen on joining our team and helps us keep track of your application.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in luxury spas or similar environments. We want to see how your customer service skills shine, so share specific examples of how you've gone above and beyond for guests.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we’re looking for in a Spa Receptionist. Mention your passion for the industry and how you can contribute to our team.
Be Immaculately Presented: Since we’re all about that five-star experience, make sure your application is polished and professional. This includes checking for typos and ensuring your formatting is on point. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bvlgari Hotel London
✨Know the Spa Inside Out
Before your interview, make sure you research the spa thoroughly. Understand its services, treatments, and any unique selling points. This knowledge will not only impress the interviewer but also help you answer questions about how you can contribute to maximising revenue through effective scheduling and bookings.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience, especially in luxury environments. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to provide the warm welcome and outstanding service that the spa values.
✨Dress to Impress
As a Spa Receptionist, your appearance is crucial. Dress immaculately for the interview to reflect the high standards of the spa. This shows that you understand the importance of presentation in the luxury hospitality industry and are ready to lead by example.
✨Practice Your Communication Skills
Engaging with guests is key in this role, so practice your communication skills before the interview. You might want to role-play common scenarios, such as greeting a guest or handling a booking issue. This will help you feel more confident and articulate during the actual interview.
