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- Tasks: Lead the Reservations team to deliver exceptional guest experiences and maximise revenue.
- Company: Bvlgari Hotel London, where luxury meets timeless Italian elegance.
- Benefits: Competitive salary, career development, and a chance to work in a prestigious environment.
- Why this job: Join a dynamic team and set new standards in luxury hospitality.
- Qualifications: Experience in luxury hotel reservations and strong leadership skills.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Bvlgari Hotel London, timeless Italian elegance meets contemporary luxury in the heart of Knightsbridge. We are seeking an experienced and driven Head of Reservations to lead our reservations department and play a key role in delivering exceptional guest experiences from the very first point of contact.
As Head of Reservations, you will oversee all aspects of the reservations function, ensuring seamless processes, optimal revenue management, and the highest levels of personalized service. You will inspire and develop your team, building a culture of excellence, efficiency, and discretion, aligned with Bvlgari's standards of luxury hospitality.
Key Responsibilities- Lead and manage the Reservations team, ensuring service is consistently professional, warm, and efficient.
- Maximise occupancy and revenue through strategic inventory management, accurate forecasting, and collaboration with Sales & Marketing.
- Build and maintain strong relationships with VIP guests, travel partners, and internal departments.
- Implement and monitor procedures to ensure accuracy in bookings, guest profiles, and billing.
- Provide regular analysis and reporting on reservations performance, identifying opportunities to enhance both service and profitability.
- Train, mentor, and motivate the team to deliver exceptional pre-arrival experiences that reflect the exclusivity of the Bvlgari brand.
- Proven leadership experience in luxury hotel reservations or front-of-house operations.
- Strong knowledge of reservations systems (Opera / Marsha preferred) and revenue management practices.
- Commercially astute, detail-oriented, and highly organised.
- Excellent communication and interpersonal skills, with the ability to engage with discerning international guests.
- A natural leader who inspires confidence, nurtures talent, and thrives in a collaborative environment.
Join us at Bvlgari Hotel London and be part of a team dedicated to setting new standards of luxury hospitality.
Reservations Manager - London employer: Bvlgari Hotel London
Contact Detail:
Bvlgari Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Bvlgari Hotel London and its unique offerings. Show us you understand their brand and values, and be ready to discuss how your experience aligns with their commitment to exceptional guest experiences.
✨Tip Number 3
Practice your pitch! You never know when you'll meet someone from the hotel or a related field. Have a concise summary of your experience and what makes you a great fit for the Reservations Manager role ready to go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Bvlgari team directly.
We think you need these skills to ace Reservations Manager - London
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through. We want to see how your experience aligns with our commitment to exceptional guest experiences and the Bvlgari brand.
Highlight Your Leadership Skills: As a Reservations Manager, you'll be leading a team. Make sure to showcase your leadership experience and how you've inspired and developed teams in the past. We’re looking for someone who can motivate others and build a culture of excellence.
Be Detail-Oriented: Attention to detail is key in this role. Ensure your application is free from typos and clearly structured. We appreciate candidates who can demonstrate their organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bvlgari Hotel London.
How to prepare for a job interview at Bvlgari Hotel London
✨Know Your Luxury Hospitality Inside Out
Before the interview, brush up on your knowledge of luxury hospitality trends and Bvlgari's unique offerings. Familiarise yourself with their brand values and how they translate into guest experiences. This will show your genuine interest and understanding of what makes Bvlgari stand out.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in reservations or front-of-house operations. Think about times when you inspired your team or improved processes. Be ready to discuss how you can foster a culture of excellence and efficiency within the Reservations team.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about your experience with revenue management and inventory strategies. Discuss specific methods you've used to maximise occupancy and revenue in previous roles. This will demonstrate your ability to contribute to the hotel's financial success.
✨Engage with Personalised Service Examples
Think of instances where you went above and beyond for guests, especially VIPs. Share stories that illustrate your commitment to personalised service and how you build strong relationships with guests and partners. This aligns perfectly with Bvlgari's emphasis on exceptional guest experiences.
