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For Companies At a Glance
- Tasks: Manage hotel operations at night, ensuring guest satisfaction and security.
- Company: Join a luxury hotel known for its exceptional service and hospitality.
- Benefits: Enjoy competitive salary and opportunities for growth in a vibrant environment.
- Why this job: Perfect for those who thrive in dynamic settings and love engaging with guests.
- Qualifications: Experience in luxury service and knowledge of MARSHA, Opera, Excel, and Word required.
- Other info: Fluency in a second language is a plus; must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Front of House Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, and physical defects with a main focus on the lobby and guest-room area. You will be liaising internally with all departments and externally with hotel guests, designated service company personnel, and vendors.
Some of your responsibilities will include:
- Monitoring the efficiency levels in Front Office.
- Overseeing the operation of all Front of House departments in the absence of the relevant HOD and Night Manager.
- Carrying out all appointed Night Audit duties.
- Maximizing every opportunity to increase revenue by upselling.
- Interacting with guests at every opportunity.
You will be fully aware of all happenings in the hotel which may affect the role of the Night Duty Manager. This includes management decisions, new directives and rates, events, sales visits, etc., and ensuring this information is shared with your team. A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.
What we are looking for
The ideal candidate will have operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications, although your technical skills and flexibility will be what sets you apart.
To be successful in your application, you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills, with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce; however, you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been unsuccessful on this occasion. However, we encourage you to continue to review our website for future opportunities.
Compensation: Competitive salary
Night Duty Manager employer: Bvlgari Hotel London
Contact Detail:
Bvlgari Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific operational systems mentioned in the job description, like MARSHA and Opera. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled guest interactions in previous roles. Highlighting your ability to engage with guests will demonstrate that you understand the luxury service environment.
✨Tip Number 3
Research the hotel’s recent events, sales strategies, and any news that could impact the Night Duty Manager role. Being knowledgeable about the hotel's current situation will help you stand out as a proactive candidate.
✨Tip Number 4
If you speak a second language, be sure to mention it during your application process. This can be a valuable asset in a diverse hospitality environment and may set you apart from other candidates.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Night Duty Manager. Highlight your operational management experience and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your experience in luxury service environments and your familiarity with MARSHA, Opera, Excel, and Word. Use specific examples that demonstrate your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to engage with guests. Mention any relevant qualifications and your understanding of the 5-star service standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written English is clear and professional, as this reflects your communication skills.
How to prepare for a job interview at Bvlgari Hotel London
✨Showcase Your Operational Knowledge
Be prepared to discuss your experience with MARSHA, Opera, Excel, and Word. Highlight specific instances where you've successfully utilized these tools in a luxury service environment.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've engaged with guests in previous roles. Emphasize your ability to handle guest feedback and resolve issues effectively, showcasing your commitment to guest satisfaction.
✨Understand the 5-Star Hospitality Standards
Familiarize yourself with the expectations of a 5-star hotel. Be ready to discuss how you can contribute to maintaining these standards and enhancing the overall guest experience.
✨Communicate Effectively
Since good written and spoken English is required, practice articulating your thoughts clearly. If you speak a second language, mention it during the interview as it could be a valuable asset.
