At a Glance
- Tasks: Lead a team to deliver exceptional spa sales and reservations experiences.
- Company: Luxury spa known for outstanding guest service and a vibrant atmosphere.
- Benefits: Competitive salary, training opportunities, and a chance to work in a luxury environment.
- Other info: Opportunity for career growth in a prestigious hospitality environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a five-star setting.
- Qualifications: Experience in luxury service and strong customer engagement skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for the on-going development and delivery of outstanding five-star guest service in Spa Sales & Reservations and fitness areas by training, guiding, and mentoring all colleagues in each department. Responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales. Oversees the personnel management of the Spa Reception Team and provides support to the Spa Director as a Duty Manager. To manage and maintain an effective retail and guest supplies stock control system. To oversee the management of spa group bookings and VIP guests in conjunction with the Treatments Manager.
WHAT WE ARE LOOKING FOR
The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart. To be successful in your application you will already have experience in a similar role within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
Head of Spa Sales and Reservations - Spa in London employer: Bvlgari Hotel London
As a leading luxury spa, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee development and exceptional guest service. Our team members benefit from comprehensive training programmes, competitive remuneration, and the opportunity to work in a stunning environment that values creativity and collaboration. Join us to be part of a dedicated team where your contributions are recognised and rewarded, ensuring a fulfilling career in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa Sales and Reservations - Spa in London
✨Tip Number 1
Network like a pro! Connect with people in the luxury spa industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! If you’ve got experience in spa sales and reservations, don’t be shy about it. Use social media to share your achievements and insights into the industry. We love seeing candidates who are passionate and knowledgeable!
✨Tip Number 3
Prepare for interviews by role-playing! Grab a friend and practice common interview questions related to luxury service and guest engagement. We want you to feel confident and ready to impress when you walk through those doors.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who take the initiative to reach out directly.
We think you need these skills to ace Head of Spa Sales and Reservations - Spa in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous roles in luxury spas or similar environments. We want to see how your experience aligns with the five-star service we pride ourselves on.
Be Impeccably Presented:Since presentation is key in our industry, ensure your application reflects your attention to detail. A well-structured CV and cover letter can make a great first impression!
Demonstrate Your Customer Service Skills:We love candidates who can engage with guests effortlessly. Share examples of how you've provided outstanding customer service in the past – it’s what sets you apart!
Apply Through Our Website:To make things easier for us both, please apply directly through our website. It streamlines the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at Bvlgari Hotel London
✨Know Your Spa Inside Out
Before the interview, make sure you research the spa's services, treatments, and overall ethos. Familiarise yourself with their unique selling points and think about how your experience aligns with their offerings. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for guests, especially in a luxury setting. This will highlight your ability to engage with clients and enhance their experience.
✨Demonstrate Leadership Experience
As a Head of Spa Sales and Reservations, you'll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've trained or mentored colleagues in the past. This will illustrate your capability to guide the Spa Reception Team effectively.
✨Be Ready to Discuss Revenue Strategies
Since driving revenue is a key part of the role, prepare to talk about your experience with yield management and sales strategies. Bring examples of how you've successfully increased sales in previous positions, as this will show your understanding of the business side of spa operations.
