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- Tasks: Lead the luxury in-room dining service and ensure exceptional guest experiences.
- Company: Join the prestigious Bvlgari Hotel London, known for elegance and excellence.
- Benefits: Competitive pay, growth opportunities, and access to world-class facilities.
- Why this job: Be part of a supportive team and elevate your hospitality career in a five-star environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Flexible hours with a focus on high standards and personalised service.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic, talented and dedicated In Room Dining Supervisor to join our team at Bvlgari Hotel London. This is a hands-on supervisory role within a five-star environment, responsible for leading the day-to-day operation of our luxury in-room dining service. The successful candidate will ensure flawless execution, an exceptional guest experience and strong team leadership, thriving in a fast-paced setting where high standards and personalised service are essential.
Reporting directly to the In Room Dining Manager, you will be responsible for the In Room Dining department team to deliver an authentic experience complemented by the flawless service of your team. You will be pivotal to the success of our Food and Beverage offering. Our In Room Dining experience demands the expertise of exceptional professionals to deliver this vision. You will be responsible for the smooth running of the shift across all meal periods to maintain a high quality, professional and well-organised service and ensure that all guests’ needs are met. You will create and maintain a team environment by motivating and training to achieve the required standards to exceed the guests’ expectations.
We’re seeking a confident, service-driven hospitality professional with:
- Proven success in a leadership or supervisory role within luxury or five-star hospitality
- Previous experience as an In-Room Dining Supervisor, Assistant In-Room Dining Manager or in a similar role within a boutique five-star hotel or destination restaurant
- A strong background in fine dining or high-end service environments
- A hands-on leadership style, with the ability to motivate teams and deliver impeccable service
- Excellent attention to detail, strong problem-solving skills and sound commercial awareness
- Flexibility to work evenings, weekends and holidays in line with operational needs
Key Responsibilities:
- Lead the day-to-day operation of In-Room Dining across all meal periods, ensuring smooth and efficient service
- Deliver consistently high standards of service, presentation and product quality, with a strong focus on personalised guest experience
- Manage, train and motivate the In-Room Dining team, including recruitment, rotas and performance management
- Handle guest feedback and complaints professionally, maintaining excellent guest relations at all times
- Oversee billing, minibar operations, guest history records and compliance with hotel procedures
- Ensure full compliance with health & safety standards and the correct care of all equipment, furniture and service areas
At Bvlgari, we celebrate authenticity, craftsmanship, elegance, and human connection. Working here means becoming part of something truly special:
- A warm, inclusive, and supportive team culture
- Exposure to a globally renowned brand with a bespoke, refined and personalised approach to hospitality
- Opportunities for growth and internal progression
- Competitive pay and benefits package, with access to world-class facilities
In Room Dining Supervisor employer: Bvlgari Hotel London
Contact Detail:
Bvlgari Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service shine through. Share stories that highlight your leadership skills and how you've created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment like ours, you might face tricky questions during interviews. Think about scenarios where you’ve solved problems or handled guest complaints effectively, and be ready to share them.
We think you need these skills to ace In Room Dining Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service and creating memorable experiences for guests.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury or five-star environments. We’re looking for someone who has a strong background in fine dining or high-end service, so don’t be shy about showcasing your achievements in these areas!
Be Specific About Your Leadership Style: Since this role involves leading a team, it’s important to describe your hands-on leadership style. Share examples of how you’ve motivated and trained teams in the past, and how you’ve handled challenges to maintain high standards of service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Bvlgari Hotel London
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the In Room Dining role. Familiarise yourself with the hotel’s menu, service standards, and any recent reviews. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences in detail. Think of specific examples where you motivated a team or handled a challenging situation. This will demonstrate your hands-on leadership style and ability to thrive in a fast-paced environment.
✨Emphasise Guest Experience
Prepare to talk about how you would ensure an exceptional guest experience. Share your thoughts on personalised service and how you’ve implemented this in past roles. This aligns perfectly with the hotel’s focus on high standards and guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the hotel’s approach to in-room dining. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
