Spa Director - London in City of Westminster

Overview

The Spa Director will lead the spa operations, ensuring the highest standards of service and guest satisfaction. This role involves strategic planning, team leadership, and collaboration with other departments to deliver an exceptional spa experience.

Responsibilities

• Oversee daily spa operations, ensuring a seamless and luxurious guest experience.
• Develop and implement spa programs and services that align with the hotel\’s brand and guest expectations.
• Lead, train, and motivate the spa team to achieve excellence in service delivery.
• Manage budgets, forecasts, and financial performance of the spa department.
• Collaborate with marketing and sales teams to promote spa offerings and packages.
• Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene.
• Be part of a team that defines luxury and excellence in hospitality. As Spa Director at Bvlgari Hotel London, you will have the opportunity to lead a world‑class spa, contribute to the hotel\’s prestigious reputation, and create memorable experiences for our guests.

Qualifications

• The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa.
• Experience from within a luxury service environment along with an excellent understanding of the 5‑star hospitality industry.
• An immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
• Proven experience in a leadership role within a luxury spa environment.
• Strong knowledge of spa treatments, wellness programs, and industry trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and analyze financial reports.
• Passion for delivering exceptional guest experiences.

Benefits & Our Commitment

Bvlgari Hotel London is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for an authentic, talented and dedicated Spa Director to join our team at the Bvlgari Hotel London.

Nestled in the heart of Knightsbridge, Bvlgari Hotel London epitomizes contemporary luxury and refined elegance. Since its inauguration in 2012, the hotel has garnered acclaim for its sophisticated design, exceptional service, and commitment to sustainability. Notably, it features a 25-meter subterranean lap pool, offering guests a tranquil retreat in the bustling city.