Private Events Operations Manager - London in City of Westminster

We are looking for an enthusiastic, talented and dedicated Assistant Manager - Food & Beverage to join our team at Bvlgari Hotel London, with a primary focus on Private Events operations and In-Room Dining, while maintaining the flexibility to support and operate across other Food & Beverage departments as required. Reporting to the Outlet Manager, you will assist in leading and developing high-performing teams across Private Events and In-Room Dining, ensuring exceptional service standards, strong commercial performance, and seamless day-to-day operations. You will play a key role in the execution of luxury private events and the delivery of an elevated in-room dining experience, while also providing operational support across other F&B outlets when business needs require. This role demands flexibility, strong leadership presence, and a deep understanding of luxury service delivery.

Responsibilities

• Support the day-to-day operation of Private Events and In-Room Dining, ensuring smooth service delivery across all meal periods and event formats.
• Assist in planning, coordinating and executing private events to the highest five-star standards.
• Lead by example on the floor, delivering personalised and memorable guest experiences.
• Manage, train and motivate teams, including rota planning, staffing levels, performance management and on-the-job coaching.
• Support recruitment, onboarding and training of permanent and temporary team members.
• Handle guest feedback and resolve issues professionally, maintaining excellent guest relations at all times.
• Maintain accurate guest history records and ensure preferences are captured and used effectively.
• Monitor payroll, overtime, absenteeism and labour costs in line with business requirements.
• Ensure compliance with all health & safety, hygiene and company procedures.
• Maintain the correct care and presentation of all equipment, furniture and service areas.
• Provide operational support across other Food & Beverage outlets when required, demonstrating flexibility and teamwork.
• Work in a hands-on leadership capacity within a five-star luxury environment, delivering flawless guest experiences across multiple touchpoints.

Qualifications & Experience

• Proven experience in a similar role within a five-star or luxury hospitality environment.
• Strong background in In-Room Dining, Private Events, Banqueting or high-end restaurant operations.
• A hands-on leadership style with the ability to motivate, train and develop diverse teams.
• Excellent guest service skills and the confidence to engage naturally with a discerning clientele.
• Strong organisational skills, attention to detail and sound commercial awareness.
• High standards of personal presentation and professionalism.
• Excellent command of written and spoken English; additional languages are an advantage.
• Flexibility to work evenings, weekends and holidays in line with operational needs.
• Eligibility to work in the UK.

If you are passionate about luxury hospitality, thrive in a dynamic operational environment and are excited by the opportunity to work across Private Events, In-Room Dining and wider Food & Beverage operations, we would love to hear from you. This is an opportunity to become part of Bvlgari Hotel London, where attention to detail, authenticity and human connection sit at the heart of every guest experience. At Bvlgari, we celebrate authenticity, craftsmanship, elegance and human connection. Joining our team means:

• Being part of a warm, supportive and inclusive team culture.
• Working for a globally recognised luxury brand with a bespoke approach to hospitality.
• Exposure to diverse Food & Beverage operations within a single role.
• Genuine opportunities for career growth and internal progression.
• Competitive salary and benefits package, with access to world-class facilities.