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- Tasks: Lead a team to deliver exceptional spa sales and reservations experiences.
- Company: Luxury spa known for outstanding guest service and a vibrant work culture.
- Benefits: Competitive salary, training opportunities, and a chance to work in a luxury environment.
- Other info: Diverse workplace with opportunities for career growth in the hospitality industry.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a luxury setting.
- Qualifications: Experience in luxury service and strong customer engagement skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for the on-going development and delivery of outstanding five-star guest service in Spa Sales & Reservations and fitness areas by training, guiding, and mentoring all colleagues in each department. Responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales. Oversees the personnel management of the Spa Reception Team and provides support to the Spa Director as a Duty Manager. To manage and maintain an effective retail and guest supplies stock control system. To oversee the management of spa group bookings and VIP guests in conjunction with the Treatments Manager.
WHAT WE ARE LOOKING FOR
The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart. To be successful in your application you will already have experience in a similar role within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been unsuccessful on this occasion. However, we encourage you to continue to review our website for future opportunities.
Head of Spa Sales and Reservations in Brompton employer: Bvlgari Hotel London
Contact Detail:
Bvlgari Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Spa Sales and Reservations in Brompton
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury spa industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your informal yet impeccable customer service skills shine through. Remember, they want to see how you engage with guests, so bring your A-game!
✨Tip Number 3
Do your homework! Research the spa's offerings and their approach to guest service. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Keep an eye on our website! We regularly update it with new opportunities, so make sure to check back often. Applying directly through our site gives you the best chance of landing that dream job!
We think you need these skills to ace Head of Spa Sales and Reservations in Brompton
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get a feel for our vibe. Understanding our values and what we stand for will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience: When writing your application, make sure to highlight your relevant experience in luxury spa environments. We want to see how your background aligns with the role of Head of Spa Sales and Reservations, so don’t hold back on those impressive achievements!
Be Yourself: We love authenticity! Use your own voice in your application. Let us see your personality shine through while maintaining professionalism. Remember, we’re looking for someone who can engage with our guests effortlessly.
Proofread Like a Pro: Before hitting that submit button, give your application a thorough read. Check for any typos or grammatical errors, as clear communication is key in our industry. A polished application shows us you care about the details!
How to prepare for a job interview at Bvlgari Hotel London
✨Know Your Spa Inside Out
Before the interview, make sure you research the spa's services, treatments, and overall ethos. Understanding their unique offerings will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their five-star guest service.
✨Showcase Your Sales Savvy
Be prepared to discuss your previous experience in driving revenue and managing bookings. Bring specific examples of how you've successfully increased sales or improved scheduling in past roles. This will highlight your operational knowledge and expertise in a luxury service environment.
✨Demonstrate Impeccable Customer Service Skills
Since engaging with guests is crucial, think of scenarios where you've gone above and beyond for customers. Share these stories during the interview to illustrate your informal yet impeccable customer service skills, which are essential for this position.
✨Dress to Impress
As an immaculately presented individual, your appearance matters. Dress in a way that reflects the luxury spa environment. This not only shows respect for the interview process but also gives a glimpse of how you would represent the spa to its guests.