Registry Assistant – VIRRGIN (User Acceptance Testing)

The British Virgin Islands Financial Services Commission (“the Commission”) is seeking a highly motivated professional to join its Operations Division in the role of Registry Assistant on a twelve (12)-month contract. The Registry Assistant will support the implementation, user acceptance testing (UAT), and operational readiness of the VIRRGIN system. The role focuses primarily on testing system functionality, validating system registry processes, identifying defects or inconsistencies, and ensuring workflows align with legislative and regulatory requirements.

The Registry Assistant will work closely with Registry staff, IT personnel, project stakeholders, and external users (where applicable) to ensure the system functions effectively prior to full deployment. The role requires strong attention to detail, analytical thinking, confidentiality, and the ability to document findings clearly and accurately.

Duties and Responsibilities

VIRRGIN UAT Testing & System Validation

• Execute User Acceptance Testing (UAT) scripts for VIRRGIN modules in accordance with approved test plans.
• Work with business owners, Assistant Registrars, and other subject-matter experts to validate that system functionality, workflows, transactions, and business rules align with applicable legislation, registry procedures, and operational requirements.
• Validate registry transactions, including filings, amendments, searches, updates, and status changes within the system.
• Validate screens, system-generated notices, certificates, correspondence, public-facing outputs, and internal records to ensure accuracy, consistency, appropriate formatting, and alignment with business requirements.
• Test end-to-end workflows to ensure alignment with applicable legislation, policies, and registry procedures.
• Identify, document, and report system defects, inconsistencies, and performance issues in a clear and structured manner.
• Assist in classifying defects based on business impact, legislative risk, operational urgency, and user impact.
• Retest resolved defects to confirm corrective actions have been successfully implemented.
• Assist with regression testing following system updates or enhancements.
• Support data verification and validation during system migration and pre-go-live activities.
• Develop and maintain a thorough understanding of VIRRGIN transactions, workflows, user requirements, system inputs and outputs, and expected business outcomes to support effective testing and operational readiness.
  

Documentation & Reporting

• Maintain detailed records of test cases, results, and defect logs.
• Prepare summary reports on testing progress, risks, outstanding issues, legislative concerns, and unresolved defects, and escalate material matters to the relevant business owner or senior officer for review prior to UAT sign-off.
• Assist in updating standard operating procedures (SOPs), user guides, FAQs, and training materials related to VIRRGIN.
• Provide feedback on workflow improvements and system enhancements.

Operational & Registry Support

• Assist with reviewing registry transaction processes to ensure operational readiness for system launch.
• Identify user support considerations arising during testing that may affect implementation readiness.
• Support internal staff during pilot testing, training exercises, and implementation activities.
• Respond to internal queries related to VIRRGIN functionality and tested business processes during the testing phase.
• Contribute to the development of user support resources, knowledge material, and operational guidance documentation.
• Escalate complex operational or system-related issues to the appropriate business or technical teams.
• Ensure that all correspondence and test documentation are appropriately maintained and stored.
• Maintain strict confidentiality of registry data and system information at all times.
• Perform related registry or administrative duties as assigned to support system implementation and transition.
• Provide support and guidance to internal stakeholders and external users on VIRRGIN functionality, transactions, and processes, where appropriate.

Qualifications / Knowledge and Experience Required

The minimum qualifications required to successfully perform the job are as follows:

• An Associate Degree in Business, Information Systems, or a related field;
  OR equivalent combination of education and relevant experience.
• Minimum of three (3) years’ experience in registry operations, compliance, administrative support, or systems testing in a regulated environment.
• Practical experience using VIRRGIN or similar registry/case management systems.
• Understanding of registry processes and applicable Financial Services legislation.
• Experience participating in User Acceptance Testing (UAT) or system implementation projects is an asset.
• Ability to interpret business requirements, legislation, registry procedures, and system functionality to help identify testing gaps, defects, and operational issues.
• Strong knowledge of clerical and administrative procedures, including record-keeping and documentation control.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and oral communication skills, including the ability to communicate effectively with technical and non-technical stakeholders and explain system functionality, testing outcomes, and operational impacts.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Ability to work independently as well as collaboratively within a team environment.

Competencies

The following competencies are required:

• Professionalism – complies with Commission’s code of conduct, acts with integrity and shows respect;
• Quality of Work – consistently produces work that is thorough, accurate, relevant, timely, and in accordance with Commission’s policies, procedures and best practices;
• Communication – effectively, professionally and comprehensively communicates, both orally and in writing, with colleagues, licensees and a large cross-section of industry representatives, in a timely and helpful manner;
• Team Success - is a cooperative, helpful, and constructive member of the team who willingly shares opinions and ideas and makes suggestions on how to improve processes and service;
• Time Management - effectively plans, coordinates, and seeks the most efficient methods to schedule, prioritize, and complete assignments within deadlines;
• Customer Excellence - builds positive relationships with internal and external customers by determining their specific needs and responding in a timely, professional and courteous manner;
• Continuous Improvement – constantly learning and developing skills and identifying and embracing changes to improve processes and practices within the organization; and
• Confidentiality – protects and does not disclose any information relating to the affairs of the Commission to any unauthorized persons in or outside of the Commission, at all times.

Notice: Applicants must upload all required documentation through BambooHR using the link in this advert. Please do not submit hard-copies unless directed to do so. Only potential candidates will be contacted.

Application Direction:

Applicants must submit the following:

• Cover letter indicating the position being applied for;
• Resume;
• Two (2) professional reference letters;
• One (1) personal reference letter;
• Certified copies of identification; and
• Certified copies of academic certification and or diplomas

Disclaimer

This job description is meant to describe the general nature and level of work required for the position advertised. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required . The successful candidate will be required to follow any other job-related instructions and to perform other job-related duties as requested.

Closing Date: 23 July 2026