At a Glance
- Tasks: Lead the front door team, manage bookings, and ensure exceptional guest experiences.
- Company: Join Le Café NAC, a vibrant dining spot in Belgravia with a creative hospitality group.
- Benefits: Enjoy 50% off at all venues, complimentary meals, and flexible working arrangements.
- Other info: Dynamic environment with opportunities for career growth and team rewards.
- Why this job: Be part of a stylish new opening and grow your career in hospitality.
- Qualifications: 2+ years in a premium hospitality role with strong communication skills.
The predicted salary is between 22950 - 28050 £ per year.
ABOUT US
Le Café NAC is an all-day dining concept in Belgravia, offering French-inspired food and drinks with global influences, set in a relaxed and welcoming atmosphere in one of London's most vibrant neighbourhoods. Our core values drive us to take proactive ownership of our actions, treat everyone with respect, and collaborate as a unified team. Together, we continuously strive for excellence and embrace growth to deliver exceptional experiences and outstanding results.
BVC Hospitality operates a portfolio of innovative, globally recognised food concepts, including NAC, Crème, Supernova, Le Café NAC, and 74 Duke. With a strong presence in London, Paris, and the Middle East, we are known for blending creativity with operational excellence. Each brand reflects our commitment to quality, innovation, and exceptional customer experiences.
POSITION SUMMARY
The Senior Receptionist acts as a shift leader at the front door, supporting the General Manager in delivering a flawless first and last impression. You will manage complex bookings, oversee the pacing of the dining room, and ensure junior receptionists are delivering warm, polished, and efficient service to all guests.
KEY RESPONSIBILITIES
- Guest Journey: Act as the lead host during service, ensuring guests are greeted warmly, coats are checked efficiently, and seating is prompt.
- Reservation Strategy: Expertly navigate the reservation system (e.g., SevenRooms) to maximize covers, accommodate walk-ins, and manage waitlists effectively.
- VIP Management: Recognise and cater to returning guests, VIPs, and high-profile diners, ensuring their specific needs and preferences are flawlessly executed.
- Team Guidance: Train and mentor junior reception staff, ensuring adherence to company grooming, communication, and operational standards.
- Additional Duties: Undertake other responsibilities and similar tasks as requested by management to support the smooth operation of the business.
KEY REQUIREMENTS
- Minimum 2 years of experience as a Host/Hostess in a premium or high-volume hospitality environment.
- Strong communication and interpersonal skills with a genuine love for guest service.
- Highly organised, detail-oriented, and able to multitask under pressure.
- Confident handling reservations, booking systems, and guest interactions.
- A calm, friendly presence who thrives in a dynamic team setting.
- Flexible availability, including mornings, evenings, weekends, and holidays.
WHAT WE OFFER
- Opportunities for career growth within a dynamic hospitality group.
- A supportive, people-first workplace that values creativity and contribution.
- 50% staff discount across all BVC Group venues, plus exclusive perks via the CODE app.
- Complimentary meals during shifts and flexible working arrangements.
- Enhanced benefits: paid holidays, company sick pay, maternity/paternity leave.
- Long-service recognition and team rewards.
HOW TO APPLY
Ready to be part of a fresh, exciting new opening in one of London’s most stylish neighbourhoods? Apply now to join Le Café NAC as Senior Receptionist and take the next step in your hospitality career. Only candidates with the full right to work in the UK will be considered for this position. We are not able to offer sponsorships for this position.
Senior Receptionist in London employer: BVC Group
BVC Group is an exceptional employer that fosters a vibrant work culture centred on creativity, collaboration, and excellence. As a Beverage Manager, you will enjoy generous discounts across our renowned venues, enhanced holiday packages, and opportunities for professional growth within a dynamic team dedicated to delivering outstanding customer experiences. With a strong presence in London and a commitment to innovation, BVC Group offers a unique environment where your passion for drinks and hospitality can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BVC Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BVC Group
Don't be shy about reaching out to BVC Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BVC Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BVC Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
