General Manager

ABOUT US
Were looking for an exceptional General Manager to lead the launch of Supernova South Kensington, our newest site opening soon in one of Londons most vibrant neighbourhoods. Supernova is known for its energetic atmosphere and outstanding smashed burgers, making it a standout destination in the capitals quick-service scene.

Supernova is part of BVC Hospitality, which operates a portfolio of innovative and globally recognised food concepts, including NAC, Crme, 74 Duke, and Le Café NAC. With successful operations across London, Paris, and the Middle East, BVC Group blends creativity with operational excellence to deliver exceptional dining experiences.

This is a rare opportunity to take full ownership of a new opening and bring the shop to life from day one.

POSITION SUMMARY
This is a floor-based leadership role not an office job. As General Manager, youll be on the ground from the very beginning, helping to shape the opening, build the team, and set the tone for service and culture. Youll be the driving force behind daily operations, team performance, and guest satisfaction.

Youll report directly to the Area Manager and work closely with the head office teams across operations, HR, training, and marketing to ensure a smooth and successful launch.

This role is ideal for an experienced GM or a strong AGM from a fast-paced QSR or casual dining background whos ready to lead a high-profile opening and make their mark.

KEY RESPONSIBILITIES

• Lead the pre-opening and post-launch daily operations with strong on-the-floor presence.

• Ensure speed, consistency, and smooth service across all shifts

• Monitor labour usage, stock control, and GP with the support of the Area Manager

• Build and lead a full team, from recruitment through to training and development

• Motivate and guide the team to deliver high performance and strong guest experience

• Create a positive, energetic team culture where people feel supported and accountable

• Lead every shift from the front, setting the tone for the service

• Deliver warm, fast, and professional service at all times

• Handle guest feedback and escalations with confidence and care

• Ensure the store reflects the Supernova brand in atmosphere, cleanliness, and quality

KEY REQUIREMENTS

• 35+ years of experience as a General Manager or AGM in QSR or casual dining.

• Track record of managing fast-paced teams and hitting operational targets.

• Strong understanding of labour planning, cost control, and P&L responsibility.

• Confident, hands-on leader passionate about people and hospitality.

• Previous new opening experience is a bonus but drive, focus, and energy are essential.

WHAT WE OFFER

• Competitive salary based on experience, with performance-based bonuses.

• Structured training and development with clear career progression.

• A collaborative, energetic environment where creativity and leadership are valued.

• Generous employee discounts, including 50% off at all BVC Group venues and exclusive perks through CODE app membership.

• Complimentary meals on shift and flexible working options.

• Enhanced benefits: company sick pay, maternity/paternity leave, and holiday pay.

• Long-service rewards and recognition.

• A chance to lead a new opening and grow with the brand.

BVC Group is committed to creating an inclusive, respectful, and welcoming environment for all team members.

HOW TO APPLY
Ready to open something special? Apply now to become General Manager at Supernova South Kensington and help launch a new site with passion, purpose, and people at the heart.