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For Companies At a Glance
- Tasks: Lead daily operations and create an energetic atmosphere for guests and team.
- Company: Join Supernova Soho, part of BVC Hospitality, known for innovative dining experiences.
- Benefits: Competitive salary, performance bonuses, employee discounts, and flexible working options.
- Why this job: Take ownership of a high-profile site and make your mark in the heart of Soho.
- Qualifications: 2+ years as a GM or AGM in fast-paced dining; strong leadership skills required.
- Other info: Enjoy a collaborative environment with clear career progression and recognition.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for an exceptional General Manager to lead Supernova Soho. Supernova is known for its energetic atmosphere and outstanding smashed burgers, making it a standout destination in the capital’s quick‑service scene. Supernova is part of BVC Hospitality, which operates a portfolio of innovative and globally recognised food concepts, including NAC, Crème, 74 Duke, and Le Café NAC. With successful operations across London, Paris, and the Middle East, BVC Hospitality blends creativity with operational excellence to deliver exceptional dining experiences. This is a great opportunity to take full ownership of a high‑profile site in the heart of Soho and help drive its continued success.
Position summary
This is a floor‑based leadership role — not an office job. As General Manager, you’ll lead from the front, setting the tone for service, standards, and culture every day. You’ll be responsible for daily operations, team performance, and guest satisfaction, ensuring the shop runs smoothly, consistently, and at pace. You’ll report directly to the Operations Manager and work closely with the head office teams across operations, HR, training, and marketing to keep standards high and support ongoing improvements. This role is ideal for an experienced GM or a strong AGM from a fast‑paced QSR or casual dining background who’s ready to take ownership of a busy London site and make their mark.
Key responsibilities
- Lead daily operations with strong on‑the‑floor presence.
- Ensure speed, consistency, and smooth service across all shifts.
- Monitor labour usage and stock control.
- Recruit, train, and develop a high‑performing team.
- Motivate and guide the team to deliver strong performance and an excellent guest experience.
- Create a positive, energetic team culture where people feel supported and accountable.
- Lead every shift from the front, setting the tone for service.
- Deliver warm, fast, and professional service at all times.
- Handle guest feedback and escalations with confidence and care.
- Ensure the store reflects the Supernova brand in atmosphere, cleanliness, and quality.
Key requirements
- 2+ years of experience as a General Manager or AGM in QSR or casual dining.
- Track record of managing fast‑paced teams.
- Confident, hands‑on leader passionate about people and hospitality.
- Strong operational discipline with a focus on standards, consistency, and team development.
What we offer
- Competitive salary based on experience, with performance‑based bonuses.
- Structured training and development with clear career progression.
- A collaborative, energetic environment where creativity and leadership are valued.
- Generous employee discounts, including 50% off at all BVC venues and exclusive perks through CODE app membership.
- Complimentary meals on shift and flexible working options.
- Enhanced benefits: company sick pay, maternity/paternity leave, and holiday pay.
- Long‑service rewards and recognition.
BVC Hospitality is committed to creating an inclusive, respectful, and welcoming environment for all team members.
General Manager employer: BVC Group
Contact Detail:
BVC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of the Supernova team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved service in a fast-paced environment. We want to hear how you’ve made a difference, so be ready to share those experiences confidently.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! If you have questions about the role or the company, drop us a message. It shows initiative and can give you a leg up when it comes to making a great impression.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Supernova family and ready to take on the challenge.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating exceptional dining experiences and how you can bring that energy to Supernova.
Highlight Your Leadership Skills: As a General Manager, you'll be leading from the front. Make sure to showcase your experience in managing teams and driving performance. Share specific examples of how you've motivated your team and improved guest satisfaction in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for this role. Remember, we’re looking for someone who can communicate effectively with both the team and our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Supernova family!
How to prepare for a job interview at BVC Group
✨Know Your Venue
Before the interview, make sure you’ve done your homework on Supernova Soho. Familiarise yourself with their menu, especially those famous smashed burgers, and understand what makes their atmosphere unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Style
As a General Manager, leading from the front is key. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in fast-paced environments. Share specific instances where you’ve improved team performance or guest satisfaction, as this will highlight your hands-on approach.
✨Demonstrate Operational Excellence
Since the role focuses on daily operations, be ready to talk about your experience with stock control, labour management, and maintaining high standards. Bring up any relevant metrics or achievements that showcase your operational discipline and ability to keep things running smoothly.
✨Engage with Guest Experience Scenarios
Prepare for questions about handling guest feedback and escalations. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your confidence and care in managing customer relations, which is crucial for maintaining Supernova's reputation.
