Team Manager, Global Client Delivery in Harrogate

LabCorp is seeking a Team Manager, Global Client Delivery to join our Central Labs Services team. In this position, you will be responsible for the coordination and management of a regional team and global client(s) to ensure the successful implementation of the strategy, structures, processes and metrics of the team to deliver outstanding client satisfaction. This is a remote opportunity.

Responsibilities

• Supervise the day-to-day operations of the assigned customer or multiple functional team members including but not limited to:

• Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
• Manage the workload balance within their team and participate in resource management across all global teams.
• Ensure the seamless integration of team services.
• Ensure the consistent implementation, use, and review of SOPs.
• Coordinate and monitor progress to ensure achievement of team goals.
• Implement, monitor, and report performance metrics and take corrective action when appropriate.
• Effective and timely adherence to management communications, meetings and procedures.
• Participate in department or customer strategy execution and communicate strategy to team and/or customer.

• Ensure the development of a competent workforce to meet growth plans within budget.
• Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
• Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports.
• Accountable for the activities and outcomes of its direct reports, taking corrective actions where appropriate.

• Monitor and track resolution of all customer complaints, issues and concerns related to the team responsibilities.
• Ensure issues are documented and leveraged to prevent repeat occurrence.
• Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
• Ensure all services failures are identified, tracked and resolved in a timely manner.
• Take preventative action to ensure that the same service failure(s) does not occur again.

• Ensure best practices are applied within the team with regards to budget and risk management.
• Ensure systems (e.g., Workfront) are updated to accurately reflect workload, timelines, etc.
• Lead client relationship activities; adapts depending on the client relationship need.
• Ensure management of team and/or customer milestones and proactive communication with customers.
• Proactively consult with customers regarding the impact of their decisions.
• Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
• Lead customer relationship and escalation management.

• Assist the project management leadership in managing and supervising the day-to-day operations of the team.
• Work with the appropriate Business Development Directors to understand the culture and evolving needs of customer(s).
• Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.

Minimum Experience Required

• Minimum 3-5 years of people leadership experience in a fast-paced corporate/industrial environment.
• Excellent written, verbal, and interpersonal skills.
• Demonstrated strong customer service skill and strong contribution to teamwork, experienced in building strong client relationships.
• Lab experience in a central lab environment is seen as added value.
• Demonstrated high degree of initiative and ability to work collaboratively.
• Demonstrated initiative mindset, ability to identify gaps and action on it.
• Proven strength in planning, problem solving, and organisation.
• Proven record of driving continuous improvement with high ability to manage change successfully.
• Demonstrated experience in team building, influencing, and conflict resolution.
• Proven track record of successful project completion.
• Experience and knowledge of clinical trial.

Education

• Bachelor’s degree in a field of science is preferred.
• High School Diploma required.

Application Window: closes at the end of the day 12/31/2025.

Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply.