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- Tasks: Protect the business from fraud while ensuring compliance with gambling regulations.
- Company: BVGroup is a leading global brand in online sports betting and gaming.
- Benefits: Enjoy flexible shifts, a dynamic work culture, and opportunities for growth.
- Why this job: Join a team that values innovation and offers a chance to make a real impact.
- Qualifications: Previous fraud prevention experience is a plus; strong communication skills are essential.
- Other info: Interviews are conversational, so bring your questions and curiosity!
The predicted salary is between 30000 - 42000 £ per year.
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Direct message the job poster from BVGroup
We are BVGroup a dynamic team that\’s shaping the future of online sport betting and gaming. We\’re dedicated to fostering a culture of innovation and excellence and as a leading global brand, we\’re committed to delivering top-tier products and services to our customers.
We need a Fraud Analyst to join our team here in Gibraltar. Reporting to the Fraud Team Leader this role will act as part of the Fraud Team to protect the business whilst ensuring adherence to \’All\’ gambling licensing objectives and know your customer obligations (KYC).
Dealing with referrals from our fraud monitoring tools, full account reviews, reports and incoming alerts to protect the company against fraud.
Key Responsibilities:
- Understand and adhere to Fraud Prevention processes with directives from the AML Team and consideration on potential safer gambling concerns.
- Identify and act on fraud cases ranging from Payment Fraud, Identity Fraud, Account Takeover and Bonus Abuse.
- Responsible for maintaining departmental records including process documents, validated documents (as applicable), and results of account reviews with rationale for decisions made.
- Initiating requests for Proof of Identity, Proof of Address, Bank Statements and further information when required using our range of contact services including email and phone calls.
- Verification of customer-provided documentations, i.e., Proof of Identity, Proof of Address, Bank Statements etc Deal with daily allocated and ad hoc tasks with accuracy and in a timely manner.
- Raise any potential system errors immediately in appropriate channels.
- Raise internal tickets for investigation for all Fraud Prevention outcomes.
- Meeting KPI\’s and SLA\’s.
Experience & Qualifications:
- Previous experience in a fraud prevention role is advantageous.
- Great communication skills with the ability to communicate in English and Mandarin desirable.
- Well-organised individual, able to prioritise and multi-task.
- Good decision-making skills with an objective mind and great attention to detail.
- Flexible and reactive to change. (Be flexible in the Rota, changing shifts where possible to respond to the needs of the business).
- Understands the importance of delivering great customer service.
- Proactive with suggesting improvements to procedures and SOPs.
- Working Conditions:
- Hours will cover a shift pattern between hours 8am-Midnight, 365 days a year.
- 8-hour shifts with 30 minutes of breaks
- There may be a requirement to work extra hours during busy sporting events if necessary
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst, Customer Service, and Finance
-
Industries
Gambling Facilities and Casinos and Entertainment Providers
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Fraud Analyst employer: BV Group
Contact Detail:
BV Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in fraud prevention, especially in the online gambling sector. Understanding common fraud tactics and the tools used to combat them will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly in English and Mandarin if you can. Being able to communicate effectively with diverse customers is crucial in a fraud analyst role.
✨Tip Number 3
Prepare questions about the company's approach to fraud prevention and customer service. This shows your interest in the role and helps you gauge if their values align with yours.
✨Tip Number 4
Be ready to discuss your decision-making process in previous roles. Highlight specific examples where your attention to detail made a difference in identifying or preventing fraud.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fraud Analyst at BVGroup. Familiarise yourself with key terms like KYC, Payment Fraud, and Account Takeover to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in fraud prevention or similar roles. Emphasise your communication skills, attention to detail, and any specific achievements that align with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention why you are interested in BVGroup and how your skills can contribute to their mission of protecting against fraud.
Prepare for the Interview: If selected for an interview, prepare by thinking of questions to ask about the team and the company's approach to fraud prevention. Show your curiosity and willingness to engage in a two-way conversation during the interview process.
How to prepare for a job interview at BV Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Fraud Analyst. Familiarise yourself with terms like Payment Fraud, Identity Fraud, and KYC obligations. This will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Prepare Questions
Since BVGroup values a conversational interview style, prepare thoughtful questions about the company culture, team dynamics, and specific challenges the Fraud Team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Showcase Your Skills
Highlight your previous experience in fraud prevention or related fields. Be ready to discuss specific examples where you've successfully identified and acted on fraud cases. This will illustrate your decision-making skills and attention to detail, which are crucial for this role.
✨Demonstrate Flexibility
Given the shift patterns and potential for extra hours during busy events, express your willingness to adapt to changing schedules. Share any past experiences where you've successfully managed multiple tasks or adjusted to new demands, showcasing your flexibility and commitment to the team's success.
